Customer Care Specialist – Cox Automotive Fleet Client Solutions Delivery

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🔥 11 minutes ago

🇺🇸 United States – Remote

💵 $18 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🚘 Automotive

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Automotive • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Ensure that the overall customer experience is “best in class” • Execute outlined processes within work instructions with proficiency and enthusiasm • Demonstrate active listening skills to ensure that customer needs are met • Field a high volume of inbound calls • Provide excellent customer service for all inbound and outbound calls • Timely and accurate documentation and notation in all systems regarding each customer contact • Originating all new transactions, regarding preventative maintenance, as well as immediate and scheduled service and repairs • Assign service requests to the respective market for dispatching • Coordinate towing of customer units when necessary • Schedule outside vendors when an emergency breakdown is called in • Continuously develop and improve company capabilities in the area of dispatching • Be professional and establish positive customer rapport, encouraging repeat business • Additional duties and special projects as assigned

🎯 Requirements

• High School Diploma/GED and 3 years’ experience in a related field • Any level degree/certification beyond a HS diploma/GED and up to 1 year of experience may also qualify • 5 years’ experience in a related field could also qualify • Knowledge of Microsoft Office Suite • Ability to work independently and collaboratively within a team environment • Able to multi-task and meet tight deadlines • Excellent problem-solving skills • Must hold a valid driver’s license • Highly organized with exceptional follow-through abilities

🏖️ Benefits

• Employees are eligible to receive a minimum of 6.67 hours of paid time off every month • Seven paid holidays throughout the calendar year • Additional paid time off in the form of bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave • Parental leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)