Customer Experience Analyst

Job not on LinkedIn

🔥 5 minutes ago

🏈 Alabama, Florida, +8 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🌪️ Kansas – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $21 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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The Christian Broadcasting Network

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1960

📱 Media

🤝 Non-profit

🤲 Charity

Media • Non-profit • Charity

The Christian Broadcasting Network is a nonprofit Christian media organization that produces television programming (including The 700 Club), news, radio, podcasts, animation (Superbook), and digital resources to share the Gospel and provide faith-based news, devotionals, and educational content. It also operates humanitarian and ministry arms—such as Operation Blessing and other global relief and outreach programs—providing aid, prayer support, and faith resources to communities worldwide. CBN raises funds from donors, offers apps and online courses, and distributes content across broadcast and digital platforms to engage and serve viewers and supporters.

📋 Description

• Support efforts that enhance customer satisfaction and employee engagement by developing processes to collect and analyze multi-channel Voice of the Customer (VoC) data • Gather insights and provide data-driven recommendations to improve the customer experience across the Prayer Center and the organization • Ensure alignment between customer and employee satisfaction by identifying insights that drive both meaningful customer experiences and workforce engagement • Serve in this position facilitates ministry activities and contributes to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide.

🎯 Requirements

• Experience creating, implementing, and analyzing customer or employee surveys • Proficiency in data analysis, with the ability to interpret both qualitative and quantitative insights from multiple channels (e.g., surveys, interactions, feedback) • Knowledge of customer experience (CX) principles, such as voice of the customer (VoC) strategies, net promotor score, and sentiment analysis • Knowledge of customer journey mapping and personal development desirable • Experience creating reports, dashboards, and presentations that translate insights into actionable recommendations for leadership and staff • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and other content creation tools like Power BI • Good written and verbal communication skills with the ability to convey complex insights in a clear, concise, and compelling manner to various business levels • Experience developing and executing communication strategies that align with organizational goals and enhance both employee and customer experience • Technical aptitude with the ability to quickly learn and adapt to new systems, software, and architecture, including VoC and customer feedback platforms • Excellent organizational skills with the ability to prioritize, manage multiple tasks simultaneously, and meet deadlines in a fast-paced environment; continually learning and finding ways to innovate and improve • Problem solving and group collaboration skills, including the ability to positively and professionally receive and provide feedback to others • Interpersonal skills with ability to establish professional rapport with all levels of management, staff and outside public • Ability to maintain a distraction-free home work environment • Ability to maintain consistent access to a high-speed cable or fiber internet router • Good manual dexterity with ability to work for extended periods of time at a computer workstation • Demonstrate life application of Biblical principles and practices in alignment with CBN’s nonprofit Christian mission.

🏖️ Benefits

• Competitive salary • Healthcare for full time positions