Technical Customer Care Specialist I – Dealertrack DMS AH

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $16 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🚘 Automotive

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Automotive • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Handle routine customer questions relating to product usage • Provide technical support for Dealertrack family of products • Maintain expert-level knowledge of Dealertrack solutions and products • Develop and maintain technical expertise in Dealertrack products and supporting devices and platforms • Accurately log customer information in the CRM customer ticketing system • Adhere to ticket-processing objectives and support service-level agreements for response time and ticket closure • Follow up on customer issues • Handle and respond to multiple open issues and tickets simultaneously • Work independently with little direction while multitasking productively and promptly • Work required shifts independently and within a team organization • Facilitate communication from the Support Team to other departments to complete cases

🎯 Requirements

• High School Diploma/GED • Generally, less than 2 years of experience • Ability to troubleshoot and document issues related to system performance and functionality • Excellent verbal and written communication skills • Strong problem-solving/troubleshooting skills • Strong interpersonal skills and attention to detail • Ability to accommodate extended hours, flexible work schedule, and overtime as needed, including weekend hours • Ability to work independently and as part of a team to deliver on individual and business goals • Ability to work any shift during business hours, currently Monday–Saturday, 5AM–6PM MDT • Must clear a pre-employment drug test • Must be authorized to work in the United States for any employer without current or future sponsorship • No OPT, CPT, STEM/OPT, or visa sponsorship now or in future • CRM case logging/Salesforce experience preferred • Experience with interaction distribution systems such as Genesys Pure Cloud preferred • Automotive industry knowledge preferred

🏖️ Benefits

• Minimum of sixteen hours of paid time off every month • Seven paid holidays throughout the calendar year • Bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave • Parental leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid sick leave • Flexible vacation/wellness days and/or PTO • Potential additional compensation including commission and/or incentive program • Remote/work-from-home flexibility