Technical Customer Care Specialist I – Dealertrack

Job not on LinkedIn

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $16 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🚘 Automotive

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Automotive • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Answer client inquiries and resolve technical issues regarding the Dealertrack Dealer Management Software (DMS) application • Utilize programming languages similar to Javascript to fix and create new F&I Forms for clients • Manage client interactions via phone, email, and other communication methods supporting the DMS technical call center • Troubleshoot and resolve product issues and provide information to address client concerns • Analyze carbon/PDF documents for dealership transactions, including funding, registration and titling, aftermarket providers, and dealer process documents • Use front-end document designing tools to code fields and add data bindings to documents • Configure documents for validations and calculations using in-house tools • Follow up with client requests and document work in a case system • Manage escalation cases with a focus on client satisfaction • Make changes and adjustments to client documents, including alignment, calculation errors, disclosures, and customizations • Maintain customer relationships and escalate issues to the manager • Attend training sessions and work on projects assigned by the Manager/Supervisor • Work the 9am–6pm MST shift, with Saturday and holiday rotations

🎯 Requirements

• High School Diploma required • Generally, less than 2 years of related work experience • Customer and client focus experience • Ability to work effectively with individuals, groups, and external business units • Solid organizational skills including attention to detail and multi-tasking skills • Technical capacity • Professionalism • Ability to grasp concepts quickly, take proactive ownership of tasks and processes and be a team player • Critical thinking, analytical, investigative thinking, and problem-solving skills • Service delivery • Meeting schedules and deadlines • Data analysis • Working knowledge of MS Outlook, Word and Excel • Knowledge of Java script preferred • Knowledge and experience using DealerTrack DMS preferred • Must currently be authorized to work in the United States for any employer without current or future sponsorship • No OPT, CPT, STEM/OPT or visa sponsorship now or in future • Must clear a pre-employment drug test

🏖️ Benefits

• Minimum of sixteen hours of paid time off every month • Seven paid holidays throughout the calendar year • Bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave • Parental leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid sick leave • Flexible vacation/wellness days • PTO • Reasonable accommodations when requested by a qualified applicant or employee with disability

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