Operations Specialist, Asset Protection, Finance

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🏈 Alabama, Arizona, +15 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Crate and Barrel

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Crate and Barrel is an industry-leading home furnishings specialty retailer founded in 1962 that helps people build purposeful homes across a family of brands including Crate & Barrel, Crate & Kids, CB2, and Hudson Grace. A leader in omnichannel and direct-marketing retail, the company operates more than 100 stores in the U. S. and Canada, supports international franchise locations and eCommerce platforms in multiple countries, and offers curated sourcing, production, custom delivery and set-up in over 90 countries. Owned by the Otto Group, Crate & Barrel emphasizes the physical retail experience alongside robust digital and eCommerce capabilities and employs roughly 7,500 associates.

📋 Description

• Support the Customer Care team by troubleshooting system and order issues • Assist with technology training and documentation • Participate in system quality assurance • Support day-to-day operational needs and pending work • Train new and current associates and create and maintain training aids and reference guides • Troubleshoot associate issues involving customer service center systems • Escalate system and order issues to appropriate parties • Collaborate with Operations Supervisors, Customer Care Managers, Customer Care Supervisors, and business partners on project initiatives and process improvements • Become a product subject matter expert and support troubleshooting and continuous improvement within the customer service system and internal processes • Assist with customer communication, order modification, and inventory management initiatives • Onboard and share knowledge with new customer service associates • Identify opportunities to improve customer service levels and operational efficiencies • Analyze customer orders to verify purchase legitimacy • Cancel fraudulent orders and release held orders to fulfill delivery promises • Resolve and prevent chargebacks through order research and detailed analysis • Identify fraud trends and communicate fraudulent activities • Help create loss prevention rules with Operations Supervisors and Asset Protection • Provide direction to customer service associates regarding customer validation needs • Communicate with customers when unconventional steps are needed to fulfill orders

🎯 Requirements

• High School Diploma or GED, required • 3+ years of experience in Customer Service; Retail, Customer Service, or Hospitality industries, preferred • Excellent reading and written language skills in English • Excellent verbal communication skills • Basic arithmetic skills • Interpersonal skills • Telephone presence • Data entry skills • Ability to work independently and collaboratively, with flexibility to move between projects in a fast-paced environment • Ability to use relevant information and individual judgment to determine the proper course of action to resolve issues • Creative problem-solving and solutions-oriented focus • Ability to communicate effectively and regularly with leadership and peers on the status of processes and projects • Ability to manage time in a scheduled work environment • Ability to facilitate training on standards and processes, as needed • Authorization to work in the US

🏖️ Benefits

• Reasonable accommodations for individuals with disabilities • Equal opportunity employment • E-Verify participation