Credit and Collections Associate

Job not on LinkedIn

🕒 2 days ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $40k - $42k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Collections

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bertelsmann SE & Co. KGaA

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📣 Marketing

📱 Media

Consulting • Marketing • Media

Bertelsmann SE & Co. KGaA is a global media and education company that has evolved from a small book publisher founded in 1835 into a diverse organization with over 80,000 employees worldwide. The company operates various business units, including the RTL Group, Penguin Random House, BMG, Arvato Group, Bertelsmann Marketing Services, and Bertelsmann Education Group, which offer job opportunities across about 50 countries. Bertelsmann is dedicated to fostering an equitable and inclusive workplace, encouraging personal initiative, creativity, and diverse perspectives among its workforce.

📋 Description

• Review and process credit-held orders throughout the day • Respond to customer inquiries by phone and email • Investigate claims and process debit, credit, or denial adjustments • Research and resolve internal and external customer account inquiries • Build positive relationships with customers across assigned territories • Maintain accurate account records, payment history, and status updates • Analyze account activity and credit exposure to support credit decisions • Assist with account maintenance and documentation for write-offs • Assess customer financial information to evaluate risk and recommend actions • Negotiate payment arrangements and account reconciliations within established guidelines • Resolve outstanding balances and account discrepancies with customers • Recommend collection strategies, including payment plans and shipment holds • Escalate complex situations and potential concerns to management • Stay current with technology, tools, and best practices • Support additional projects and responsibilities as business needs evolve

🎯 Requirements

• Strong verbal and written communication skills • Customer-focused with ability to build productive relationships • Ability to manage multiple priorities in a fast-paced environment • Ability to make informed decisions and provide thoughtful recommendations • Intermediate Excel skills • Proficient with Outlook • SAP experience is a bonus • Familiarity with credit, collections, and financial account management practices • Knowledge of credit and bankruptcy regulations preferred • Strong organizational skills and ability to manage follow-ups, track outstanding items, and maintain timely reminders • High school diploma or equivalent required • Previous experience in collections, accounts receivable, customer service, or related fields • Availability to work Monday through Friday, 8:30 AM to 5:00 PM EST

🏖️ Benefits

• Remote position with potential hybrid work opportunities • Collaborative and supportive team environment • Opportunities to develop financial, analytical, and customer service skills • Exposure to a variety of clients and business challenges • Ongoing learning and professional growth opportunities • Additional compensation may be awarded annually contingent upon the company's results and at the sole discretion of the company

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