Client Relations, Collections Specialist

🔥 24 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $35k - $40k / year

⏰ Full Time

🟢 Junior

📞 Collections

👻 Ghost score 21%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UtiliSave LLC

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1991

⚡ Energy

💼 Consulting

🤝 B2B

Energy • Consulting • B2B

UtiliSave is a Southampton, NY–based forensic utility bill auditing and recovery firm founded in 1991. It performs zero-risk audits for commercial utility bills (electricity, gas, water, sewer, steam and related taxes/charges), recovering incorrectly applied charges and securing exemptions, tariff optimizations, and meter- and asset-related recoveries. The company reports 35+ years of experience, $700M+ recovered across 16,000+ buildings, a 94% audit-find rate, and serves large energy consumers, ESCOs, property managers, healthcare and education institutions, hospitality, retail/grocery, government, and other commercial sectors. Services include bill auditing & recovery, benchmarking, commercial energy management, tax/exemption reviews, and targeted audits (e. g. , NYC steam), offered on a contingency basis (no fee unless money is recovered).

📋 Description

• Act as the primary contact for client inquiries and ensure every request is handled promptly • Communicate with premier clients on a near day-to-day basis • Strengthen client retention through proactive relationships via email, meetings, phone calls, and networking • Support the Client Relations team with client outreach and client-related projects • Manage administrative and client relations activities • Own collection activities, including follow-up inquiries, negotiating with past-due accounts, and maintaining cash receipts • Create, implement, and enforce a collections manual • Prepare monthly and quarterly collections reports, including cash and client reports • Manage client projects from start to finish for high-quality, on-time completion • Work with Marketing to create and draft promotional materials • Conduct research and assist with company events • Manage and prioritize multiple responsibilities and ad-hoc projects assigned by the CEO and managers

🎯 Requirements

• 1+ years of experience in client service, account management, collections, accounts receivable, or a similar role • Bachelor's degree required • Excellent written and verbal communication skills, with a professional presence across phone, email, and video • Comfort negotiating with past-due accounts while keeping the relationship intact • Very strong attention to detail and organizational discipline • Ability to manage multiple clients and projects without losing track, missing steps, or getting flustered • Ability to work independently once expectations are clear and collaborate effectively when needed • Strong research, follow-through, and problem-solving skills • Strong proficiency in AI tools, Microsoft Outlook, Excel, and Word, plus comfort with common online collaboration tools • Prior experience in professional services, legal, finance, consulting, or a similarly fast-paced environment is a plus • Must reside in the United States within one hour of the Eastern Time Zone • Must be permanently authorized to work in the U.S. as a citizen or lawful permanent resident • Must maintain a professional, distraction-free workspace and be reliably online, on time, and reachable during business hours

🏖️ Benefits

• Salary increases tied to performance and how quickly you master the role • Health insurance • Dental insurance • Vision insurance • 401(k) with company match • Paid time off • Training on UtiliSave's systems, workflows, and processes • Real growth potential for someone who shows reliability, initiative, and strong execution

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