Bilingual Collections Specialist

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

📞 Collections

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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SunStrong Management

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2024

⚡ Energy

🤝 B2B

🔥 Funding within the last year

💰 $900M Debt financing on 2025-11

Energy • B2B

SunStrong Management is an operations and asset management company that manages distributed solar and energy infrastructure on behalf of owners, institutional investors, and residential customers. The company specializes in field service operations & maintenance (O&M), billing and collections, and investor engagement and reporting, often stepping in to manage solar assets abandoned by originators to keep systems online and customers supported. SunStrong bridges sustainably minded capital partners and real-world infrastructure operations to deliver reliable performance and steady investor returns.

📋 Description

• Monitor assigned past due inventory • Contact customers and analyze account information to determine appropriate action • Research customer accounts for other work groups or customers • Establish payment arrangements consistent with SunStrong Management policy • Handle inbound customer telephone calls and provide resolutions to prevent escalations • Request updates on outstanding cases, enter new cases, or comment on existing cases • Perform account maintenance, including accurate note taking, updating demographics, and removing bad phone numbers • Contact customers by phone, email, or automated dialer regarding past due, delinquent, and defaulted accounts • Perform skip tracing, enter accounts for service disconnection, request updated or corrected letters, and escalate account issues to appropriate departments • Provide positive customer experiences while reducing delinquent accounts • Perform other functions as assigned

🎯 Requirements

• Minimum of one year of equivalent experience in collecting delinquent accounts • Three to five years’ experience in a customer service and/or call center setting • Intermediate skills with Microsoft Excel, Office, and Teams • Bilingual in Spanish • Ability to work independently and complete assigned tasks timely • Previous experience in the utility industry is preferred, but not required • Stable WI-FI connection • Ability to adhere to PCI and Compliance standards • Availability to work longer hours at times when projects and activities require it • Successful completion of a post-offer/pre-placement drug test and medical examination if required by the role • Pre-placement verification of information and qualifications provided during the selection process

🏖️ Benefits

• Comprehensive benefits, including medical, dental, vision, life insurance, and 401k • Monthly incentive • Remote work arrangement

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