Collections Analyst II

Job not on LinkedIn

🔥 1 minute ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $45.9k - $73.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Collections

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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IGS Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚡ Energy

🛍️ eCommerce

Energy • eCommerce

IGS Energy is an energy services company that provides a variety of energy solutions for both residential and commercial customers. They offer green electricity, carbon-neutral natural gas, solar energy solutions, and home warranties. The company aims to provide clean, reliable, and affordable energy while supporting renewable projects such as wind, solar, and hydro power. IGS Energy also specializes in delivering customized energy strategies to help protect businesses from market volatility. Their services include designing and installing LED lighting solutions, operating compressed natural gas fueling stations, and offering comprehensive energy management strategies. With a focus on innovation and sustainability, IGS Energy strives to lead positive change for the environment and their communities.

📋 Description

• Manage an assigned portfolio of Commercial & Industrial accounts • Proactively contact customers by phone and email to secure payment of outstanding balances • Review aging receivables to identify delinquency trends, account-specific issues, and potential bad debt • Recommend appropriate disposition of account balances • Collaborate with internal stakeholders to research and resolve complex billing and payment disputes and discrepancies • Negotiate and establish payments or payment arrangements within the policy framework • Escalate exceptions to the Collections Lead and Senior Manager • Document customer contacts, payment commitments, and account actions in CRM and billing systems • Verify credit and collections policy compliance and complete related tasks • Serve as a collections subject matter expert for process, policy, and compliance questions • Escalate credit decisions, collection agency referrals, bankruptcies, and legal matters with supporting analysis and recommended actions • Monitor customer payment behavior and energy market developments affecting Commercial & Industrial risk • Report emerging concerns to the Collections Lead • Perform other assigned duties

🎯 Requirements

• Strong analytical and quantitative skills, including interpreting aging reports and account data • High degree of accuracy and attention to detail with a bias to urgency • Clear and professional communication with customers and internal partners • Ability to navigate difficult payment conversations with tact, persistence, and professionalism • Ability to manage and prioritize multiple accounts and deadlines independently in a remote or hybrid setting • Experience using CRM and billing systems to research, update, and document customer accounts • Proficiency in all Microsoft Office applications, with advanced Excel skills • Degree in Business, Finance, Accounting, or a related field is preferred; equivalent skills and experience are equally valued • At least two years of collections experience • Commercial credit and collections experience ideally • Experience with credit, fraud, and bankruptcy preferred • Understanding of bad debt accounting and collections fundamentals • Experience using collections software preferred • Experience in energy, utilities, or a related industry preferred • Must be authorized to work in the US on a full-time basis • Current or future sponsorship is not supported or available

🏖️ Benefits

• Comprehensive medical coverage with free telehealth • Dental coverage • Vision coverage • Employer health savings account contributions • Headspace support • Free mental healthcare visits for employees and dependents • Maven family planning support • Paid family and caregiver leave • Fertility, adoption, and surrogacy services • 401(k) plan with company match • Financial wellbeing tools • Paid time off • Tuition reimbursement • Paid leaves • Employee hardship fund • Additional perks • Annual incentive plan based on company performance