Bilingual Title Specialist

🔥 0 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Credit Acceptance

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

💸 Finance

💳 Fintech

🚘 Automotive

Finance • Fintech • Automotive

Credit Acceptance is a company that specializes in providing auto financing solutions to individuals, including those with bad credit history or no credit history at all. With over 50 years of experience, Credit Acceptance has helped more than 4 million consumers secure financing for vehicle purchases. The company operates a network of over 15,000 dealers and offers customers the ability to pre-qualify for auto financing, which does not impact their credit score. Furthermore, Credit Acceptance provides educational resources and tools, such as payment and auto price calculators, to assist customers in managing their finances and understanding their credit options. The company's mission is to drive possibility by offering financial solutions that give individuals the opportunity to improve their financial situation and secure reliable transportation.

📋 Description

• Provide customer-facing primary point-of-contact support for dealers, sales, and internal and external customers via telephone and email • Resolve title issues and complete business requests while enforcing Credit Acceptance’s vehicle liens within service standards • Monitor for legal and risk concerns, identify inconsistent dealer processes, and escalate as necessary • Communicate with customers, dealers, auctions, DMVs, and other agencies to obtain documents or information needed for title and lien requests • Accurately document actions and title/lien document locations • Collaborate with others using a solution-focused approach • Review and resolve title/lien tasks within standards of service • Identify and resolve missing title issues or errors • Provide title expertise and support to internal customers • Process consumer title requests and handle inbound and outbound calls • Remain compliant with policies, processes, and legal guidelines • Attend required training and adhere to department attendance policies • Perform other duties as assigned

🎯 Requirements

• High school diploma • Fluency in spoken and written Spanish • Previous experience acting as a subject matter expert in a specialized area • Previous experience acting as a primary point of contact for customers to resolve issues and provide support • Experience making logical decisions and resolving complex process issues with provided information • Previous experience providing excellent customer service support, including timely and accurate responses to inquiries and issues • High-speed internet connection with a minimum of 15 Mbps download speed • Proficient in Microsoft Outlook, Word, and Excel • Must comply with required degree accreditation standards where applicable • Preferred: experience in finance or automotive industry • Preferred: experience with vehicle titles • Preferred: previous call center experience

🏖️ Benefits

• Uncapped monthly bonus potential based on individual performance; estimated average bonus target around $400/month • 401(K) match • Adoption assistance • Parental leave • Tuition reimbursement • Comprehensive medical, dental, and vision coverage • Nonstandard benefits