Enterprise Account Executive

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🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Account Executive

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Crescendo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2024

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $50M Series C - Crescendo on 2024-10

Artificial Intelligence • SaaS • B2B

Crescendo is an AI-native contact center and CX platform that combines continuously operated AI assistants with human CX specialists to deliver guaranteed outcomes across chat, voice, email and other channels. They provide multimodal AI assistants (chat, voice, email, shopping assistant) plus operational AI for continuous optimization, managed BPO services, CRM and SaaS integrations, and industry-focused solutions for retail & e-commerce, financial services, connected devices, and health & wellness. Crescendo emphasizes outcome-based pricing, performance guarantees, SOC-2 and HIPAA compliance, and rapid deployment to improve customer satisfaction, reduce response times and lower costs.

📋 Description

• Drive Sales Excellence: Develop and execute strategic plans to uncover new opportunities and build relationships across multiple departments, including CX, IT, and executive leadership. • Solution Selling: Position Crescendo’s Augmented AI solutions as the key to solving enterprise customer experience challenges. • Customer Engagement: Build long-term relationships with C-level executives and other senior stakeholders. Serve as a trusted advisor, providing insights into industry trends and best practices in customer experience, AI, and automation. • Cross-Functional Collaboration: Work closely with our product, marketing, and customer success teams to ensure alignment on client needs and expectations, ensuring the seamless delivery of solutions post-sale. • Market Expansion: Identify and pursue new business opportunities within your assigned region, expanding Crescendo’s footprint within key accounts and verticals. • Achieve Sales Targets: Consistently meet and exceed sales quotas while maintaining a high level of professionalism and client satisfaction. • Thought Leadership: Represent Crescendo at industry events, conferences, and networking sessions. Become a thought leader in the AI and customer experience space by sharing insights, case studies, and success stories with clients and prospects.

🎯 Requirements

• Proven Success: 3+ years of experience in Enterprise sales, specifically in CX, AI, or similar technology solutions. • Consultative Approach: A deep understanding of consultative selling and the ability to engage C-level decision-makers in strategic discussions around AI and customer experience. • Self-Starter: Ability to take ownership and lead initiatives independently while working effectively in a team-oriented, collaborative environment. • Relationship Building: Exceptional interpersonal and communication skills. You know how to build trust and rapport with internal and external stakeholders at all levels. • Sales Acumen: Strong understanding of the sales process and proven ability to manage a complex sales pipeline. • Problem Solver: Ability to think critically and creatively to design solutions that align with the unique needs of each client, while delivering tangible value. • Adaptability: Comfort in navigating a fast-paced, dynamic environment with changing priorities.

🏖️ Benefits

• Remote working arrangements • Competitive base salary • Generous paid time off • Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees • Training and professional development opportunities • Be part of a people-first, values-driven organization • Work with innovative global partners and diverse teams • A front-row seat to one of the fastest SaaS growth stories of the decade • The chance to say: "I was there from the start."