Senior Marketing Operations Manager – BizTech

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

⚙️ Marketing Operations

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Crescendo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2024

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $50M Series C - Crescendo on 2024-10

Artificial Intelligence • SaaS • B2B

Crescendo is an AI-native contact center and CX platform that combines continuously operated AI assistants with human CX specialists to deliver guaranteed outcomes across chat, voice, email and other channels. They provide multimodal AI assistants (chat, voice, email, shopping assistant) plus operational AI for continuous optimization, managed BPO services, CRM and SaaS integrations, and industry-focused solutions for retail & e-commerce, financial services, connected devices, and health & wellness. Crescendo emphasizes outcome-based pricing, performance guarantees, SOC-2 and HIPAA compliance, and rapid deployment to improve customer satisfaction, reduce response times and lower costs.

📋 Description

• Bring a point of view on marketing performance by channel and campaign with actionable insights and recommendations underpinned by the clear and reliable reporting you’ve built. • Drive the evolution of our pipe gen processes and the underpinning marketing tech stack (Hubspot, Clay, Apollo, etc.) • Work cross-functionally with GTM teams to make Opportunity prioritization, pursuit and handoffs easy while gathering the feedback for testing and learning. • Manage and optimize HubSpot and its interaction with Salesforce to identify, score, track, and attribute leads across campaigns. • Define and uphold data governance, segmentation, and database health across marketing systems

🎯 Requirements

• 7+ years in GTM Strategy & Ops, Marketing Operations BizTech, supporting multi-segment multi-product SaaS GTM motion (SMB + Enterprise, or PLG + Sales-led) • Experience changing the way work is done by synthesizing complex operational data and reports into compelling strategic narratives, for senior leadership • Strong analytical, system design, and documentation skills; able to translate business needs into scalable technical workflows. • Hands-on experience administering Hubspot, Salesforce, Clay and Apollo • Proven ability to design automated workflows, operational processes, and scalable cross-system integrations. • Fluency in AI-driven tools or agentic workflows to automate GTM tasks and enrich firmographic and demographic data • Direct communicator with the operational discipline to document what you build and bring others along on changes • Comfortable with ambiguity in a high-growth environment; you scope the problem, then move

🏖️ Benefits

• Crescendo is proud to be an equal-opportunity workplace • We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. • We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. • We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. • We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.