Solutions Engineer, AI Agent

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Serve as the go-to internal and external expert on Cresta's AI Agent capabilities • Engage early in the sales process to establish technical credibility and accelerate opportunity velocity • Partner with Core Solutions Engineers and own the AI Agent technical narrative • Design and facilitate technical discovery workshops with prospective customers • Explore AI Agent use cases, define implementation scope, and align on a path to value • Lead technical discovery to refine use cases and evaluate integration requirements and API feasibility • Own complex, high-stakes AI Agent demonstrations with the Core SE team • Qualify and shape AI Agent opportunities before proof-of-value • Build financial ROI models and contribute to ROI workshops with Sales Directors and Core SEs • Collaborate with Forward Deployed PMs and Engineers to ensure smooth handoff from pre-sale to deployment • Feed deployment learnings on agent performance, edge cases, and customer outcomes into pre-sale positioning and discovery • Provide structured product and engineering feedback from AI Agent opportunities • Share expertise through enablement, playbooks, and informal coaching across the SE organization

🎯 Requirements

• 5+ years in a customer-facing technical role, with at least 1–3 years in pre-sales selling to large enterprises • Hands-on experience designing, building, or selling AI Agents or agentic AI systems, including familiarity with agent frameworks, orchestration patterns, and LLM-based architectures • Practical understanding of APIs, integration patterns, and how enterprise systems connect to AI Agent workflows • Experience with Conversational AI, contact center platforms, or voice/chat automation technologies • Ability to make complex AI concepts accessible and translate technical depth into clear business value for technical and non-technical stakeholders • Workshop facilitation and collaboration skills, including whiteboarding with engineering teams and presenting to C-suite audiences • Highly organized, meticulous in preparation, and focused on delivering excellent prospect experiences • Resourceful problem-solving ability to navigate ambiguity, rally internal support, and drive complex technical conversations to clear outcomes • Ability to write Python for prototyping, scripting, or demo customization is a plus • Familiarity with Salesforce.com and enterprise contact center technologies is a plus • Embody Cresta's core values

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees • Equity • Variable target compensation eligibility with potential to exceed target earnings when goals are surpassed