Customer Success Engineer, Federal

🕒 April 1

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $110k - $180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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Cribl

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

☁️ SaaS

SaaS • Cloud

Cribl is a company providing a cloud-based service, allowing users to manage and analyze their data through a web application. The service includes features for user accounts and integration with Google for authentication.

📋 Description

• Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion • Become the trusted Cribl product expert as customers build out observability pipelines to transform data in their organization • Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers • Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics • Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data • Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer • Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer • Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization • We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours

🎯 Requirements

• Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value • Experience with Federal or Public Sector organizations. • Local to the greater Washington D.C. area • GovCloud or FEDRAMP Experience • Customers first, always mindset with great communication and relationship management skills that can manage customer expectations with empathy. • Customer facing presentation history in program reviews or similar events • Direct experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle • Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes • Quick learner with good technical and problem-solving skills

🏖️ Benefits

• health, dental, vision, short-term disability, and life insurance • paid holidays and paid time off • a fertility treatment benefit • 401(k) • equity • eligibility for a discretionary company-wide bonus