Billing and Collections Associate

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CRIO

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

💊 Pharmaceuticals

💰 $9M Series B on 2022-01

Healthcare Insurance • SaaS • Pharmaceuticals

CRIO is a company that provides an all-in-one platform for clinical research operations, focusing on improving protocol compliance, eliminating transcription tasks, and saving time and money for sites and sponsors. CRIO's solutions support single sites, networks, academic research, and sponsors, offering products like eSource, eConsent, medical record APIs, and site CTMS, among others. The company emphasizes innovation, collaboration, and efficiency, with tools that enhance clinical trial site operations and promote diversity in clinical research. CRIO partners with other companies to drive innovation within the industry, and their platform is widely used for its reliability and ease of use in clinical settings.

📋 Description

• Manage process for collecting customer payments per invoice terms • Handle inbound and outbound e-mail and call communications • Establish relationship with customers to ensure timely payment of invoices • Understand and be able to explain contract pricing and billing practices • Process and review account adjustments • Reduce delinquency rate for customers • Enlist the efforts of customer success team and senior management when necessary to accelerate the collection process • Provide exceptional customer service by addressing client concerns and resolving disputes • Utilize tools to organize and report on collection activity

🎯 Requirements

• 2+ years of Billing and Collections Experience • Proven experience in collections • Strong phone etiquette with excellent verbal communication skills • Strong problem-solving skills, with the ability to prioritize tasks • Ability to build strong relationships with customers and key stakeholders • Strong organizational skills and attention to detail • Proficient in customer service practices, ensuring client satisfaction throughout the collection process • Ability to work independently as well as part of a team in a fast-paced environment • Familiarity with financial reporting and analysis tools, such as QuickBooks, NetSuite, Excel, Google Sheets, and Monday.com

🏖️ Benefits

• Work from anywhere • Unlimited PTO • 401k company match • Healthcare • Dental • Vision (Company Paid 100%) • Life insurance • Professional development • Work From Home Expense Reimbursement