Director of Sponsor Operations

🕒 July 11

🇺🇸 United States – Remote

💵 $150k - $170k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CRIO

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $9M Series B on 2022-01

Healthcare • Consulting • Logistics

CRIO is a company that provides an all-in-one platform for clinical research operations, focusing on improving protocol compliance, eliminating transcription tasks, and saving time and money for sites and sponsors. CRIO's solutions support single sites, networks, academic research, and sponsors, offering products like eSource, eConsent, medical record APIs, and site CTMS, among others. The company emphasizes innovation, collaboration, and efficiency, with tools that enhance clinical trial site operations and promote diversity in clinical research. CRIO partners with other companies to drive innovation within the industry, and their platform is widely used for its reliability and ease of use in clinical settings.

📋 Description

• Lead the overall strategy and execution of CRIO’s Sponsor Operations function across enterprise and strategic sponsor programs • Establish and enforce operational standards for sponsor projects • Define KPIs and success metrics for sponsor delivery performance, client satisfaction, and scalability • Partner with executive leadership on company growth, product roadmap, and market positioning • Oversee multiple enterprise sponsor portfolios and ensure timely, in-scope, high-quality delivery • Supervise and mentor Sponsor Program Managers in end-to-end delivery, risk mitigation, and escalation management • Align Central eSource design, Implementation, Site Enablement, and Sponsor Project Manager teams under shared delivery frameworks • Drive continuous improvement through standardized documentation, operational playbooks, and cross-functional reporting systems • Develop scalable delivery models, workflow frameworks, and SOPs • Optimize handoffs between Product, Engineering, CX, and Data • Champion automation and tooling initiatives • Manage resource allocation across study operations functions • Serve as senior escalation point for enterprise sponsor relationships • Collaborate with Product and Engineering on roadmap priorities and platform enhancements • Partner with Data and Analytics on sponsor reporting standards and operational metrics • Represent Sponsor Operations in strategic client meetings, governance sessions, and executive reviews • Lead, mentor, and develop the Sponsor Operations team • Create competency frameworks and progression paths for PM, Operations Lead, Study Manager, and Team Lead roles • Foster continuous improvement and innovation • Partner with HR and Learning teams on onboarding, training, and certification programs

🎯 Requirements

• 5-7+ years of experience in clinical research technology, data management, sponsor operations, or clinical trial systems • Strong background in clinical data management • Knowledge of CDISC standards (CDASH, USDM, SDTM, etc.) • Experience with data mapping and transformation • Experience with data validation and quality processes • Proven experience managing enterprise sponsor or CRO relationships across multiple studies or programs • Deep understanding of clinical trial workflows, site operations, and regulatory requirements • Experience working with eSource, EDC, CTMS, or related clinical platforms • Demonstrated ability to lead complex, data intensive, cross functional programs • Exceptional communication and executive presence • Exposure with Central eSource concept models or similar sponsor site integrated workflows • Familiarity with HL7 FHIR, API based integrations, or structured data exchange models • Experience overseeing data migration or large scale data transformation initiatives • Background in CRO, sponsor organization, or clinical technology vendor environment • Prior experience scaling teams in a high growth environment

🏖️ Benefits

• Work from anywhere • Unlimited PTO • 401k company match • Healthcare • Dental • Vision (Company Paid 100%) • Life insurance • Professional development • Work From Home Expense Reimbursement