911 Crisis Diversion Supervisor

🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $74.3k - $82.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

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Crisis Connections

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 Non-profit

🏥 Healthcare

🌍 Social Impact

Non-profit • Healthcare • Social Impact

Crisis Connections is a non-profit organization dedicated to fostering resilience and wellbeing by connecting individuals to accessible and compassionate support. Operating for 50 years in the Seattle-King County area, they provide free, 24/7 crisis intervention services including the King County 988 Crisis Line, WA Recovery Help Line, and Teen Link for youth. Their mission focuses on supporting individuals experiencing emotional distress, mental health crises, and suicide prevention through various resources and community trainings, making a significant impact on the mental health landscape in their region.

📋 Description

• Lead, coach, and support a multidisciplinary team of Crisis Diversion Clinicians and Specialists • Provide clinical supervision and guidance for crisis intervention, risk assessment, de-escalation, and care coordination • Ensure high-quality service delivery, compliance with established standards, and achievement of performance goals • Participate in hiring, onboarding, training, and performance management of staff • Collaborate with 911 operators, behavioral health providers, mobile crisis teams, and other community partners • Monitor service quality and support continuous improvement through coaching, data review, and quality assurance activities • Assist with program growth, implementation of new technologies, and operational improvements • Provide direct crisis support and shift coverage when operationally necessary

🎯 Requirements

• Master's degree in Social Work, Counseling, Psychology, or a related behavioral health field • Mental Health Professional (MHP) status as defined by Washington State regulations • Active Washington State credential or license: LICSW, LSWAIC, LMHC, LMHCA, LMFT, LMFTA, Psychologist, Psychiatrist, Licensed Psychological Associate, or Agency Affiliated Counselor • Minimum of 2 years of experience working with individuals in crisis • Minimum of 1 year of leadership, lead, or supervisory experience • Strong verbal, written, and computer skills • Ability to work effectively in a fast-paced remote environment and utilize multiple technology platforms • Preferred: experience in a crisis line, call center, behavioral health hotline, or telephone-based assessment environment • Preferred: experience working with 911 centers, law enforcement, first responders, or crisis systems • Preferred: experience delivering training in virtual and/or in-person settings • Preferred: additional certifications in crisis intervention, suicide prevention, or trauma-informed care

🏖️ Benefits

• Benefits are provided via: https://crisisconnections.org/get-involved/careers/benefits/