Supervisor, Transitions of Care Associate

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $58k - $82k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Devoted Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

📋 Description

• Lead, coach, and mentor a team of Transitions of Care Associates to achieve performance, quality, and patient experience goals • Dedicate 30% of time to providing TOC patient care • Conduct regular 1:1s, team meetings, and coaching sessions • Create a supportive, inclusive, high-performing team culture • Provide timely feedback and performance management, escalating concerns when appropriate • Support onboarding, training, and competency development • Ensure adherence to TOC workflows, documentation standards, and escalation pathways • Monitor daily, weekly, and monthly KPIs • Use data to identify trends, barriers, and improvement opportunities • Partner with leadership on staffing, workload balancing, and scheduling • Support timely patient outreach after hospital discharge • Guide associates on navigating complex cases

🎯 Requirements

• An active and clear Medical Assistant Certification • 2+ years of direct lead or supervisory experience in a virtual setting • Experience working in a remote, high-volume, fast-paced environment • Experience with transitional care, post-acute workflows, or care coordination • A history of being organized and having high attention to detail • Fully bilingual in English and Spanish strongly preferred

🏖️ Benefits

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above • Commission eligibility for Sales roles • Parental leave program • 401K program