Director, Content and Production Operations

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🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👨🏼‍💻 Content Manager

👻 Ghost score 10%

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Crisis Prevention Institute

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1980

💼 Consulting

📦 Logistics

📚 Education

💰 Private Equity Round on 2011-11

Consulting • Logistics • Education

Crisis Prevention Institute is a leading provider of training programs designed to teach individuals how to prevent and manage crisis situations effectively. The organization specializes in evidence-based de-escalation techniques, trauma-informed approaches, and nonviolent crisis intervention methods, catering primarily to professionals in various sectors such as education, health care, and human services. CPI aims to foster safe environments through customized training solutions that equip staff with the necessary skills to handle challenging behaviors and situations confidently.

📋 Description

• Design and own CPI’s content model in the LCMS, including component structure, metadata, taxonomy, and reuse and variant rules • Enable content to be tailorable by industry and audience, localizable by language, and publishable to eLearning, digital, and print outputs • Lead the LCMS partnership, including implementation direction, roadmap influence, and escalation • Lead and develop a team of eLearning developers, a senior multimedia specialist, an LMS administrator, and a Learning Standards & Compliance Lead • Translate the product roadmap into a production plan and sequence builds and updates against committed release dates • Flag capacity risk early and partner with training product teams, product management, and program managers on intake, scope, and release timing • Partner with software product teams on LCMS, authoring, and platform requirements • Run intake and specification gating so work enters production ready to build • Partner with the program manager to run production using agile methodologies • Measure cycle time and rework and shorten time to market without lowering quality • Enforce instructional quality, brand, accessibility, and compliance standards at the point of authoring • Own the production capacity model, forecasting, and cost per output unit • Provide capacity to Custom Solutions at a published internal rate • Manage third-party production partners on scope, service levels, and unit economics • Lead foundational content models, templates, and workflows in year one while scaling the team to own them • Perform other position-related duties as assigned

🎯 Requirements

• Bachelor's degree in information science, technical communication, instructional technology, or a related field; equivalent experience considered • 10+ years in content, production, or delivery operations, including 5+ years leading teams • Demonstrated ownership of a structured or component-based content model • Production LCMS/CCMS experience, including partnering with a vendor on implementation • Production or delivery operations leadership in content, agency, media, or services • Third-party vendor management, including holding partners to commitments • Capacity planning and forecasting under variable demand • Comfort declining incomplete requests from senior stakeholders • Judgment to iterate on validation but not on the foundation • Ability to explain architecture decisions to executives in terms of cost, schedule, and risk • Working knowledge of SCORM, WCAG AA, and multi-output publishing (print, PDF, LMS) • Localization at the structural level • Experience standing up a capability that did not previously exist • Xyleme or a comparable XML-based authoring environment • Experience in training, certification, or regulated-content environments

🏖️ Benefits

• Comprehensive compensation package • Comprehensive benefits package • 401k • PTO • Health & Wellness Days • Paid Volunteer Time Off • Continuing education and training • Hybrid / Remote work schedule • Paid Parental Leave

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