Account Coordinator

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Crisp AB

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1999

📚 Education

💼 Consulting

Education • Consulting • Coaching

Crisp AB is a consulting and education company that specializes in enabling sustainable organizational growth through coaching, engineering, and training programs. They focus on enhancing leadership, team collaboration, and agile methodologies like Scrum and SAFe, helping businesses adapt and thrive in a dynamic environment. Crisp also emphasizes the importance of lifelong learning and knowledge sharing, working closely with clients to foster a culture of innovation and sustainability within their organizations.

📋 Description

• Own day-to-day customer communication by managing the general inbox, executing requests, conducting investigations, and gathering feedback • Drive core account workflows, create operational tickets, and push issues through to resolution • Participate in live customer and internal meetings • Take detailed notes and document decisions and action items • Maintain and update customer-facing materials and internal documentation • Execute basic technical configurations within the Crisp platform • Use AI tools to streamline workflows • Support operational execution for high-touch customer relationships within the Smart Replenishment team • Translate customer needs into clear, timely, and actionable outcomes • Identify opportunities to improve workflows and customer experience

🎯 Requirements

• 5+ years of experience in Account Management, Customer Success, or a similar client-facing role • Strong verbal and written communication skills • Ability to clearly translate information into action and synthesize complex topics • Familiarity with Slack, shared inbox platforms such as Front, Zoom, Notion, Excel, and Jira • Experience with analytics tools such as Tableau or Power BI • Proactive mindset with a strong bias toward action and commitment to excellence • Passion for solving business challenges through technology • Enthusiasm for contributing to a fast-growing startup environment • Highly organized and comfortable with frequent context switching • Ability to manage multiple customer needs within short timeframes • Applicants must be authorized to work for any employer in the United States • Crisp is unable to sponsor or take over sponsorship of an employment visa at this time

🏖️ Benefits

• Fair and competitive pay • Opportunity for growth and career advancement • Professional development and personal growth opportunities • Remote work arrangement • Collaborative, transparent, diverse, and meritocratic work environment • Empowerment to make an impact and help shape the company