Account Manager

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

From A to B

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📣 Marketing

📱 Media

Consulting • Marketing • Media

From A to B is a podcasting and video platform that provides creators with powerful tools to manage and grow their audio and video podcasts. With a focus on audience engagement, monetization options, and customization features, it enables podcasters to build dedicated followings and tap into millions of fans on Spotify. The platform offers analytics to track growth, earn income through various monetization programs, and customize show appearances, helping creators maximize their impact across audio and video mediums.

📋 Description

• Own, manage, and grow an assigned portfolio of AtoB customers as the primary point of contact and trusted advisor • Build an understanding of each customer's fleet, business needs, spending patterns, and growth opportunities • Drive customer adoption and engagement by increasing card activation, utilization, fuel and non-fuel spend, and overall AtoB platform usage • Identify upsell and cross-sell opportunities for additional AtoB products and solutions, including Credit, Capital, and Digital Wallet • Monitor account performance for growth opportunities, declining engagement, churn risk, payment concerns, and other account-health changes • Develop and execute retention strategies for at-risk customers • Use customer and account data to prioritize outreach, quantify value delivered, and drive Contribution Margin growth • Partner with Credit, Risk, Support, Operations, and Product to resolve customer issues and enable responsible account growth • Maintain accurate CRM records, account health assessments, opportunities, and follow-up activities • Achieve or exceed assigned retention, growth, and Contribution Margin targets

🎯 Requirements

• 5+ years of Account Management, Customer Success, or relationship-based sales experience supporting US or UK customers • Proven experience managing and growing an existing customer portfolio • Ability to identify upsell, cross-sell, retention, and customer-growth opportunities • Comfortable using customer and performance data to identify risks, prioritize opportunities, and make decisions • Excellent communication, relationship-building, negotiation, and problem-solving skills • Commercially minded, balancing customer outcomes with revenue growth • Self-motivated and results-driven, managing multiple customer relationships in a fast-paced environment • Experience with CRM, customer engagement, and sales tools such as Salesforce or Salesloft is a plus