Lock Desk Analyst

🕒 August 13

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CrossCountry Mortgage, LLC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💸 Finance

💰 $400M Debt Financing on 2021-11

Finance

CrossCountry Mortgage, LLC is one of America’s leading retail mortgage lenders, providing a range of mortgage solutions for homebuyers, homeowners looking to refinance, and those seeking home equity loans. They offer a comprehensive suite of services including home purchase loans, mortgage refinancing, and home equity lines of credit (HELOC). The company prides itself on helping clients navigate the home buying process with ease, whether they are first-time buyers or seasoned investors. Known for their competitive interest rates and efficient loan processing, CrossCountry Mortgage aims to support their clients in achieving their home ownership and financial goals.

📋 Description

• Process rate lock requests in Encompass and communicate with requestors as needed • Process change, reprice, and extension requests • Assist Loan Officers with post-lock file inquiries • Work with Secondary Marketing leadership on system changes, testing, and process flow enhancements • Assist with system, product, and procedural inquiries • Support the Lock Desk by processing rate lock, change, and extension requests while enforcing rate lock policies • Provide real-time training, process enhancement suggestions, and cross-functional support within Secondary Marketing

🎯 Requirements

• Bachelor’s degree in a related field or equivalent combination of education/experience • 2+ years’ mortgage lending experience or equivalent coursework, preferred • Experience with Optimal Blue and Encompass systems, preferred • Secondary Marketing or Capital Markets experience, preferred • Excellent attention to detail, mathematical, and analytical skills • Excellent communication and customer service skills • Proficiency in Microsoft Office, including Excel, Outlook, and Word • Ability to work Pacific Standard Time Zone working hours to support the West Coast region

🏖️ Benefits

• Competitive compensation plan • Medical insurance • Dental insurance • Vision insurance • 401K • Company-provided short-term disability • Employee assistance program • Wellness program • Robust benefits package • Equal employment opportunity and diversity and inclusion commitment