Operations Manager

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CrossCountry Mortgage, LLC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💸 Finance

💰 $400M Debt Financing on 2021-11

Finance

CrossCountry Mortgage, LLC is one of America’s leading retail mortgage lenders, providing a range of mortgage solutions for homebuyers, homeowners looking to refinance, and those seeking home equity loans. They offer a comprehensive suite of services including home purchase loans, mortgage refinancing, and home equity lines of credit (HELOC). The company prides itself on helping clients navigate the home buying process with ease, whether they are first-time buyers or seasoned investors. Known for their competitive interest rates and efficient loan processing, CrossCountry Mortgage aims to support their clients in achieving their home ownership and financial goals.

📋 Description

• Oversee the daily operations of the Business Purpose Lending fulfillment team, including Account Managers and Closers • Monitor pipeline activity and ensure loans progress efficiently through fulfillment • Establish priorities and workflows to meet production and funding objectives • Recruit, train, coach, and develop fulfillment staff • Conduct performance reviews and provide ongoing coaching and employee development • Monitor employee productivity, workload distribution, and operational performance • Maintain knowledge of company policies, procedures, products, and systems • Identify opportunities to improve operational efficiency and customer service • Monitor loan cycle times, funding objectives, and service level standards • Work with borrowers, brokers, title companies, attorneys, and third-party vendors to facilitate loan closings • Manage escalated loan issues and support timely resolution • Coordinate activities between Operations, Sales, Underwriting, Credit, Capital Markets, and Post-Closing • Ensure compliance with company policies, procedures, and operational standards • Assist with operational initiatives, workflow enhancements, and new product offerings • Review operational reports and pipeline metrics to support management decision-making • Attend departmental and company meetings • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree and/or equivalent work experience • 5+ years of experience in lending operations • 3+ years of leadership or management experience • Experience managing processing, fulfillment, closing, or funding functions • Experience utilizing Loan Origination Systems (LOS), preferably LendingWise or similar lending platforms • Experience within Business Purpose Lending, including Bridge, Fix & Flip, Builder Construction, DSCR, Rental, or Small Balance Commercial loan products, preferred • Deep understanding of loan fulfillment workflows, pipeline management, and operational performance metrics • Excellent communication, organizational, leadership, and team development skills • Ability to effectively manage multiple priorities in a high-volume environment • Ability to build effective working relationships across departments and business functions • Excellent problem-solving and decision-making skills • Proficiency in Microsoft Office Suite

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) • Company-provided short-term disability • Employee assistance program • Wellness program • Robust benefits package • Career development opportunities and employee support