Senior Manager, NFST

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CrossCountry Mortgage, LLC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💸 Finance

💰 $400M Debt Financing on 2021-11

Finance

CrossCountry Mortgage, LLC is one of America’s leading retail mortgage lenders, providing a range of mortgage solutions for homebuyers, homeowners looking to refinance, and those seeking home equity loans. They offer a comprehensive suite of services including home purchase loans, mortgage refinancing, and home equity lines of credit (HELOC). The company prides itself on helping clients navigate the home buying process with ease, whether they are first-time buyers or seasoned investors. Known for their competitive interest rates and efficient loan processing, CrossCountry Mortgage aims to support their clients in achieving their home ownership and financial goals.

📋 Description

• Manage the Non-Funded Support Team and oversee daily responsibilities • Ensure timely review and approval of disposition requests and compliance support cases • Participate in the Risk Management lifecycle through JIRA ticket creation and management • Conduct research, root cause analysis, corrective action implementation, UAT, and post-implementation validation testing • Provide oversight to LOS pipelines, disposition accuracy, folder placement, and timely file dispositioning • Build and maintain mechanisms for ECOA compliance event timing and disposition management • Serve as primary contact for new product and LOS implementation and conduct compliance testing • Support audits, examinations, monitoring, and compliance inquiries related to ECOA, FCRA, and adverse action • Draft audit narratives and create regulatory compliance data sets • Ensure adverse action and incompleteness notices meet regulatory requirements • Act as a policy and procedure subject matter expert for ECOA, FCRA, and adverse action • Review and approve disposition requests from sales teams • Manage NFST compliance support cases, including reactivations and file disposition issues • Adapt to changing regulations, product implementations, and evolving compliance requests

🎯 Requirements

• Bachelor’s degree and/or equivalent combination of education/experience • Minimum 3 years of experience in the mortgage industry • Minimum 2 years of experience in a compliance and/or risk role • Minimum 1 year of experience managing teams, including reviewing and approving team outputs • Experience creating and analyzing data sets for audits and regulatory compliance • Experience acting as a key stakeholder for audits, exams, and compliance inquiries • Working knowledge of JIRA • Working knowledge of ECOA, FCRA, adverse action regulations, and related policies and procedures • Familiarity with applicable LOS, including Encompass, NFTYDoor, Figure, and Quantum Reverse • Excellent communication and collaboration skills • Excellent analytical and problem-solving skills • Excellent attention to detail, prioritization, and time management skills

🏖️ Benefits

• Competitive compensation plan • Medical insurance • Dental insurance • Vision insurance • 401K • Company-provided short-term disability • Employee assistance program • Wellness program • Robust benefits package • Employee engagement and culture programs • Equal employment opportunity and diversity and inclusion commitment