Manager of Operational Excellence

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🔥 1 minute ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Crossroads

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Crossroads is an outpatient treatment provider for people dealing with substance use disorders, specializing in medication-assisted treatment (MAT). They offer a comprehensive approach to recovery, including FDA-approved medications, peer support, care coordination, counseling, and contingency management, personalized to the unique needs of each patient. By providing convenient access to services through a 24/7/365 patient access center, virtual appointments, and their Instant Intake® service, Crossroads facilitates recovery journeys across multiple states, such as Georgia, Kentucky, New Jersey, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia. Dedicated to high-quality, evidence-based care, Crossroads supports their community with resources and partnership programs to ensure a compassionate and successful path to recovery.

📋 Description

• Drive operational performance improvement through structured, data-driven initiatives focused on growth, efficiency, and execution excellence • Partner with regional and functional leadership to assess performance, identify root causes, and implement targeted improvement strategies • Analyze census trends, intake conversion, discharge patterns, provider productivity, scheduling utilization, revenue cycle performance, and cost structures • Identify operational risks and implement mitigation strategies • Lead change management for new processes, technologies, and performance initiatives • Conduct root cause analyses and develop corrective action plans • Drive accountability through performance scorecards, operational reviews, and metric-based management • Recommend and implement process automation opportunities • Ensure operational practices align with policies, regulatory requirements, and quality standards • Mentor operational leaders in performance improvement capabilities and best practices • Assist with integration and stabilization of acquired clinics, programs, and service expansions • Collaborate with technology and analytics teams to improve data visibility, reporting accuracy, and operational insights • Develop executive presentations, business cases, and operational summaries • Design and implement performance improvement initiatives with timelines, measurable outcomes, and accountability • Develop scalable playbooks, SOPs, and operational documentation • Champion continuous improvement, operational excellence, and accountability

🎯 Requirements

• Bachelor’s degree required • PMP certification highly preferred • MBA, MHA, MPH, or related field preferred • 3–6 years of healthcare operations experience required in a similar role with a healthcare company • Experience as a management consultant, project manager, program manager, or process manager • Must work in the Eastern or Central Time Zone • Experience with private equity firms or a private equity-backed organization highly preferred

🏖️ Benefits

• Medical, Dental, and Vision Insurance • PTO • Variety of 401K options including a match program with no vesture period • Annual Continuing Education Allowance (in related field) • Life Insurance • Short/Long Term Disability • Paid maternity/paternity leave • Mental Health Day • Calm subscription for all employees