Customer Operations Manager – Major Correctives, Blade Services

🔥 29 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $91.4k - $152.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Own customer-level operational reporting and analytics across Major Component Exchanges, Blade Repairs, and Blade Inspections • Develop and maintain customer-specific scorecards covering failure rates, lead times, backlog, aging, completions, and execution performance • Analyze turbine failure and repair trends to identify customer, fleet, platform, and operational risks • Establish consistent metrics from failure or repair identification through execution and completion • Own MAL communication and reporting to Service Directors • Serve as the primary interface between Major Correctives operations and Service Directors for customer-specific operational performance • Partner with Major Correctives and Blade leadership to identify execution risks and drive improvement actions • Develop and maintain internal hourly workforce metrics, including lead times, completions, productivity, throughput, backlog, and work-in-process • Support workforce and capacity planning through backlog, failure-rate, repair-cycle-time, and resource analysis • Develop and maintain MOR reporting for Major Correctives and Blade Services • Own PSR/CPJ breakdowns and supporting analysis • Partner with Finance and Operations to align operational and financial reporting with accurate execution data • Develop dashboards and standardized reporting for business and customer performance • Drive improvements in data quality, reporting consistency, and standard work • Identify opportunities to reduce lead time, improve field productivity, increase completion rates, and improve customer experience • Support strategic initiatives and continuous improvement across Major Correctives

🎯 Requirements

• High school diploma or GED • Minimum of 3 years of experience within the wind industry and/or crane-supported wind operations • Experience supporting major component exchanges, blade operations, heavy-lift activities, field service, or similar wind turbine operations • Ability and willingness to travel as required • Understanding of wind turbine field operations and major corrective work constraints • Experience with field operations, project management, service organizations, or customer-facing operational teams • Ability to analyze operational information and identify trends, risks, and improvement opportunities • Proficiency with Microsoft Excel and PowerPoint • Ability to communicate operational performance and complex issues clearly to field and senior leadership • Experience with Major Component Exchanges, crane operations, Blade Repair, or Blade Inspection • Experience developing operational KPIs, dashboards, scorecards, or performance reporting • Experience with Power BI or similar data visualization tools • Understanding of lead-time management, backlog management, capacity planning, and field productivity • Ability to connect operational performance with customer and financial outcomes • Strong problem-solving skills and root-cause analysis • Ability to manage multiple priorities in a fast-paced field service environment • Ability to influence teams and leaders without direct reporting authority • Legally authorized to work in the United States • Successful completion of a drug screen, as applicable

🏖️ Benefits

• Professional development • Challenging careers • Competitive compensation • Discretionary annual bonus • Medical, dental, vision, and prescription drug coverage • Health Coach from GE Vernova, a 24/7 nurse-based resource • Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services • GE Vernova Retirement Savings Plan • Tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • Fidelity resources and financial planning consultants • Tuition assistance • Adoption assistance • Paid parental leave • Disability benefits • Life insurance • 12 paid holidays • Permissive time off