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AI Operations Manager

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $100k - $155k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

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CrowdStrike

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Design and implement AI-native operating processes across the Enterprise AI team • Use automation, structured information, and AI-enabled workflows to improve planning and execution • Orchestrate operational and program reporting, including OKRs, KPIs, KRIs, project and program status, health indicators, and other key metrics • Define, aggregate, and publish metrics across multiple systems and stakeholder audiences • Design, govern, and maintain the Enterprise AI knowledge base • Establish a hub-and-spoke structure for reliable, on-demand access to operational information • Support AI-native processes, tools, and information retrieval • Own and facilitate key stakeholder forums • Develop executive-level narratives, content, and agendas communicating AI product strategy, roadmap priorities, initiatives, and program progress • Enable informed decisions and organizational alignment • Administer the Enterprise AI intake process • Aggregate and evaluate requests for AI system integrations, AI feature enablement, and new tools • Facilitate approval decisions with appropriate stakeholders • Oversee the AI asset registry • Ensure required data attributes are complete, accurate, and maintained • Continuously improve the Enterprise AI operating model by identifying friction, clarifying ownership, and introducing scalable mechanisms for planning, prioritization, governance, and communication

🎯 Requirements

• 7+ years of experience in program management or Operations • Track record of building and improving processes in technology, product, AI, or other fast-paced environments and delivering measurable results • Ability to connect people, processes, tools, and data into practical operating mechanisms that scale across teams and stakeholder groups • Experience creating content that turns complex operational and program information into clear executive-level narratives • Strong written and verbal communication skills • Proven ability to align stakeholders, facilitate forums, clarify decisions, and drive execution without relying solely on formal authority • Working knowledge of Generative AI, AI platforms, and common enterprise AI use cases • Demonstrated curiosity and drive to apply AI to enable new ways of working • Strong attention to detail • Sound judgment • Continuous-improvement mindset • Ability to move quickly in an evolving environment

🏖️ Benefits

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Health insurance • 401k • Paid time off • Bonuses • Equity grants

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