Senior Manager, Professional Services

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $160k - $220k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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CrowdStrike

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Own and manage the full portfolio of Operational Services deployments, maintaining visibility into project status, health, risks, and milestones • Track and report portfolio metrics including utilization, customer satisfaction, time-to-value, renewal rates, and delivery quality • Drive continuous improvement using portfolio data • Ensure consistent, high-quality delivery outcomes across Falcon platform engagements • Escalate and resolve delivery blockers proactively • Build, operationalize, and curate Services offerings across the Falcon platform • Coordinate scheduling and facilitation of scoping calls with prospective and existing customers • Partner with Sales and pre-sales teams on scoping, SOW development, and requirements gathering • Liaise between Professional Services and Sales for pipeline visibility, forecasting, and sale-to-delivery handoffs • Act as primary liaison with Legal for contract reviews, SOW approvals, NDAs, and contractual matters • Ensure engagements are documented and compliant with contracting standards • Build, manage, and mentor a high-performing Operational Services team • Manage team capacity and resource allocation across the portfolio • Stay informed on Falcon module releases, platform capabilities, and industry trends • Develop customer-facing collateral, playbooks, and documentation • Collaborate with product, engineering, go-to-market, and legal teams • Deliver high-quality services and continuously improve offerings through stakeholder feedback

🎯 Requirements

• Bachelor's degree in Business, Computer Science, Information Technology, Cybersecurity, or a related field, and/or equivalent military or work experience • 7+ years of professional experience in professional services, managed services, or technology consulting • 4+ years of experience in a leadership role managing a team of direct reports in a services or delivery organization • Experience owning and managing a portfolio of concurrent customer engagements, including tracking metrics, managing risk, and reporting to leadership • Experience supporting pre-sales and scoping activities, including facilitating scoping calls, contributing to SOW development, and partnering with Sales teams • Experience working with Legal teams on contract reviews, SOW approvals, and related contractual processes • High-level familiarity with cybersecurity concepts, including endpoint security, detection and response, and cloud security • General awareness of the CrowdStrike Falcon platform and/or comparable security platforms (EDR, SIEM, SOAR) is a plus • Proven ability to inspire, motivate, and develop a high-performing team, with strong cross-functional relationship-building skills • Excellent communication, interpersonal, and presentation skills • Strong business acumen, sound judgment, confidentiality, and ability to navigate complex organizational dynamics • Proficiency with project and portfolio management tools and reporting • Ability to travel up to 10% of the time • Currently able to obtain necessary security clearances per customer requirement • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes • Experience in a cybersecurity or SaaS professional services environment is a bonus • Familiarity with CrowdStrike products and the breadth of the Falcon platform is a bonus • Experience with services operations tools such as Salesforce, Gainsight, or similar CRM/PSA platforms • Exposure to compliance frameworks such as CIS Benchmarks, PCI, or HIPAA in a services delivery context • Experience supporting Federal or regulated industry customers • Candidate may be required to periodically undergo and pass alcohol and/or drug test(s) during employment

🏖️ Benefits

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Bonuses • Equity grants • Health insurance • 401k • Paid time off