Senior Manager, Outreach Strategy – Operations

🔥 12 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $84k - $92k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Communication Service for the Deaf (CSD)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1975

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $75k Grant on 2017-11

Healthcare • Consulting • Logistics

Communication Service for the Deaf (CSD) is an organization that has been working since 1975 to empower both Deaf and hearing individuals to succeed together. CSD offers a variety of programs and services, such as ASL Now, CSD Access, and DeafHealth, to promote accessibility and success for Deaf and hard of hearing communities. The company collaborates with partners like Tive Technology to enhance accessibility and provides resources for hiring Deaf employees and supporting Deaf-owned businesses. CSD believes in treating disability as diversity and values Deaf identities for their unique contributions to society.

📋 Description

• Lead operational plans translating statewide outreach strategy, contract requirements, and program priorities into measurable regional activities • Develop quarterly and annual outreach priority recommendations using performance data, partner activity, lead progression, regional needs, campaign opportunities, and program goals • Monitor statewide outreach performance and identify trends, barriers, geographic gaps, partnership opportunities, and areas requiring management attention • Lead statewide or multi-regional partnership initiatives • Coordinate with Outreach, Marketing, Field Operations, and other program functions • Support outreach reports, presentations, and recommendations for leadership, CPUC, and other stakeholders • Establish mechanisms to assess outreach effectiveness and quality using stakeholder feedback, outcomes, observations, and performance data • Provide senior-level coaching and leadership development to outreach managers and staff • Supervise the outreach manager and guide performance expectations, professional development, workload, and program objectives

🎯 Requirements

• Strong knowledge of community outreach, stakeholder engagement, partnership development, and geographically dispersed outreach programs • Ability to translate organizational or contractual objectives into practical operating plans and measurable activities • Experience evaluating program performance using quantitative and qualitative information • Ability to build and maintain relationships with community-based organizations, clients, senior leaders, program partners, and internal stakeholders • Strong management and leadership skills, including supervising managers or large teams, developing employees, managing performance, and supporting organizational change • Ability to communicate complex program information clearly to executive-level and external audiences • Strong judgment regarding contractual, budgetary, compliance, personnel, and program issues • Experience developing policies, procedures, performance standards, training materials, or operational systems • Ability to work across outreach, marketing, operations, data/reporting, and program administration • Minimum three years within the past ten years directly responsible for community outreach activities • Minimum five years within the past ten years supervising teams of 20 or more on large, geographically dispersed programs • Minimum five years within the past ten years building stakeholder relationships and communicating with executive-level audiences • Experience managing a geographically dispersed, public-facing outreach workforce • Experience developing and implementing outreach strategies, operational plans, performance-improvement initiatives, or large-scale community engagement programs • Knowledge of services and accessibility considerations affecting Deaf, hard of hearing, DeafBlind, speech-disabled, or otherwise disabled people is preferred • Extensive experience providing personalized support to individuals with disabilities is preferred • Ability to communicate effectively using American Sign Language is preferred

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