Customer Value Analyst

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $68k - $108.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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CSG

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1982

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences.

📋 Description

• Partner with Sales and Customer Success to shape and communicate value narratives for key opportunities and accounts pre- and post-sale • Participate in discovery meetings, workshops, and sales calls to clarify client business objectives, KPIs, and constraints • Translate CSG capabilities into customer operations and financial outcomes for operational and finance stakeholders • Design and support measurement approaches including control versus treatment groups, hold-out tests, and pre/post comparisons • Combine client and CSG data from customer operations, digital, product, marketing, and finance sources • Estimate incremental impact on revenue, cost-to-serve, risk, and other priority metrics • Turn data into concise business readouts highlighting what happened, why, and what to do next • Develop visuals and narratives for customers and internal stakeholders • Escalate key findings and trade-offs to senior leaders when needed • Influence Sales, Customer Success, Product, Analytics, and client stakeholders on priorities, metrics, and next steps • Develop and maintain reusable value tools and playbooks, including discovery guides, value-driver metrics, calculators, dashboard views, and case-study patterns • Provide subject-matter expertise on B2C business operations, digital/SaaS models, and financial drivers • Contribute to product roadmaps, go-to-market messaging, internal enablement, and client discussions

🎯 Requirements

• Bachelor’s degree in Business, Economics, Finance, Statistics, Data Science, or a related field; or equivalent experience • 3+ years of progressive experience in customer-facing B2C organizations in customer operations, digital product, marketing or product analytics, or related business operations • Experience across the digital channel ecosystem, including web, app, email, SMS, push, IVR/contact center, and social • B2C experience with direct involvement in ROI- and KPI-driven initiatives in high-volume or subscription/recurring-revenue environments • Hands-on experience combining data from multiple sources and using control groups, test-and-learn designs, or structured pre/post comparisons • Hands-on proficiency with Excel/Sheets and BI/visualization tools such as Power BI, Tableau, or Looker • Proficiency in at least one analytic language such as SQL, Python, or R • Experience pulling, joining, and exploring data from enterprise data platforms • Experience turning data into actionable insights and stories, including presenting findings and recommendations to external stakeholders and senior leadership • Ability to travel domestic and/or international up to 20% • Ability to read, write, speak and understand English in a business environment

🏖️ Benefits

• Work from Home, Hybrid, On-site • Employee Belonging Groups • Healthcare: Dental, Medical, and Vision • Paid Vacation, Volunteer, and Holiday Time Off • Bonus opportunity