Program Manager – Professional Services

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Perseus Group, Constellation Software

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1997

🤝 B2B

☁️ SaaS

B2B • SaaS

Perseus Group is a part of Constellation Software Inc. , focused on investing in and building enduring software businesses. With operations in over 100 vertical markets and a family of more than 800 companies, Perseus Group specializes in acquiring B2B software companies that provide mission-critical solutions for niche markets. Their approach involves offering permanent capital, fostering a culture of excellence, and ensuring recurring revenue through SaaS or maintenance models. The group emphasizes continuous improvement, empowered leadership, and integrity in all operations.

📋 Description

• Coordinate intake for implementation projects, custom enhancements, add-ons, data projects, advisory services, and other Professional Services requests • Ensure requests contain information needed to evaluate scope, priority, timing, dependencies, and resource needs • Support project assignments, scheduling, and handoff to delivery teams • Maintain a consolidated view of active projects, upcoming work, resource needs, and available capacity • Prepare capacity information for leadership prioritization and staffing decisions • Author Statements of Work and Business Requirements Documents • Coordinate SOW and BRD development, review, and approval across Client Enablement, Sales, Professional Services, Product, Engineering, Finance, Legal, Client Success, and other stakeholders • Maintain SOW and BRD status, version control, open questions, approvals, and next steps • Ensure approved scope and requirements are transferred to assigned delivery teams • Support the Vice President of Professional Services and PS leadership team in defining consistent best practices • Administer the Professional Services practices framework, templates, examples, process documentation, standards, and central repository • Coordinate rollout, training, updates, and adoption support • Lead selected high-profile or cross-functional client engagements • Maintain project plans, milestones, risks, dependencies, decisions, and action items • Provide status reporting, escalate risks early, and support recovery planning for delayed or at-risk projects

🎯 Requirements

• 5 or more years of experience in implementation, Professional Services, program management, customer delivery, technical support, or a related function • Experience coordinating complex client-facing technology projects • Strong project management, organization, and documentation skills • Ability to translate business needs into clear requirements, scope, plans, and action items • Experience working across multiple departments and subject-matter experts • Strong written and verbal communication skills • Ability to manage multiple priorities through completion • Preferred experience in mortgage technology, fintech, financial services, SaaS, Statements of Work, capacity planning, Salesforce, or project management tools

🏖️ Benefits

• Participation in a Company profit sharing bonus plan • Medical benefits • Dental benefits • Vision benefits • Basic life insurance • Short/long term disability • 401(k) participation with company match • Minimum of 10 days of vacation for new employees • Sick time based on state requirements • 8 Company-paid holidays per year • 2 personal holidays per year