Relationship Manager II – Client Success Advocate

Job not on LinkedIn

🕒 July 1

🏄 California – Remote

🏄 California – Remote

💵 $112.5k - $137.5k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🗣️ Customer Advocate

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Perseus Group, Constellation Software

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1997

🤝 B2B

☁️ SaaS

B2B • SaaS

Perseus Group is a part of Constellation Software Inc. , focused on investing in and building enduring software businesses. With operations in over 100 vertical markets and a family of more than 800 companies, Perseus Group specializes in acquiring B2B software companies that provide mission-critical solutions for niche markets. Their approach involves offering permanent capital, fostering a culture of excellence, and ensuring recurring revenue through SaaS or maintenance models. The group emphasizes continuous improvement, empowered leadership, and integrity in all operations.

📋 Description

• Responsible for high-level relationship management for one or more assigned clients that are strategic to Dark Matter Technologies. • Serves as the primary management contact and client liaison with the responsibility for client satisfaction, maintaining client communication, and the overall management of client relationship. • Identifies areas where continuous improvements can be applied. • Works to maintain and grow the client relationship while ensuring ongoing customer service. • Leads the sales effort for incremental revenue opportunities and contract renewals. • Coordinates with the delivery organizations to ensure the delivery of continuous and effective services, and ensures project completion within budget and in accordance with contract requirements.

🎯 Requirements

• A Bachelor’s degree or the equivalent combination of education, training, or work experience. • 10+ years of relationship management experience • 2+ years of leadership/management experience • Knowledge of Dark Matter products, services and capabilities • Mortgage industry experience • Proven track record in client relationship management and/or the sales of technology products and services • Excellent negotiation and presentation skills • Strong oral, written, and interpersonal communication skills • High degree of initiative and analytical skills

🏖️ Benefits

• medical • dental • vision • basic life insurance • short/long term disability • 401(k) participation (with company match) • 10 days of vacation • sick time based on state requirements • 8 Company-paid holidays • 2 personal holidays per year