Senior Product Specialist – Manufacturing, HVAC Solutions

Job not on LinkedIn

🔥 10 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🪄 Product Specialist

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CSW Industrials Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏗️ Construction

📦 Logistics

🏭 Manufacturing

Construction • Logistics • Manufacturing

CSW Industrials Inc. is a diversified industrial growth company that designs, manufactures, and markets niche, value‑added products for professional trades and commercial construction markets. Through a portfolio of operating brands (including providers of HVAC/R and contractor supplies, engineered building components like fire- and smoke-rated opening protective systems, grilles and railings, and specialized lubricants and sealants) it serves HVAC/R, plumbing, electrical, construction, energy and other industrial end markets. The company emphasizes disciplined capital allocation, strategic acquisitions, employee safety and sustainability while selling primarily to professional and commercial customers.

📋 Description

• Serve as a Subject Matter Expert for Aspen Manufacturing products and HVAC applications • Provide technical guidance on installation, application, troubleshooting, and product performance • Support complex technical escalations and field issues • Monitor industry trends, competitive products, and regulatory developments • Provide advanced technical support via phone, email, and web-based platforms • Support contractors, distributors, customers, sales teams, and internal personnel • Manage escalated support cases and ensure timely resolution • Maintain accurate case documentation in company support systems • Contribute to knowledge base articles, FAQs, and troubleshooting resources • Identify recurring product and application issues as the voice of the customer • Support investigations involving warranty claims, product failures, and customer complaints • Conduct root cause analysis and support corrective action initiatives • Analyze field data and customer feedback to identify improvement opportunities • Collaborate with Engineering and Quality teams to improve product reliability and customer satisfaction • Participate in product development, validation testing, and product launch activities • Provide technical feedback to Engineering, Product Management, Manufacturing, and Marketing teams • Support development of technical documentation and product resources • Serve as a liaison between customers, Technical Services, and internal business functions • Develop and deliver technical training programs and presentations • Support employee training and distributor and contractor education • Participate in trade shows, customer events, and technical workshops

🎯 Requirements

• Bachelor's degree in Engineering, HVAC Technology, Construction Management, Industrial Technology, or related field; equivalent industry experience may be considered • Minimum 7 years of HVAC industry experience • Minimum 5 years in Technical Services, Product Support, Engineering Support, Manufacturing, Quality, Product Development, or Field Service • Strong HVAC system, equipment, installation, and troubleshooting knowledge • Excellent communication, presentation, and problem-solving skills • Ability to work effectively with technical and non-technical audiences • Authorized to work in the United States • Reside full-time within the continental United States • Ability to travel up to 25% • Experience with Aspen Manufacturing products or similar HVAC equipment • Experience within HVAC manufacturing environments • Knowledge of evaporator coils, air handlers, and residential/light commercial HVAC systems • Experience supporting new product development and product launches • Root cause analysis and corrective action experience • Central Time Zone residence preferred • NATE, HVAC Excellence, or equivalent HVAC certifications • Experience delivering technical training programs • Ability to work at a computer for extended periods • Ability to travel by automobile and commercial airline • Ability to lift and carry product samples and training materials up to 30 pounds • Ability to safely access manufacturing facilities, warehouses, job sites, and mechanical equipment areas

🏖️ Benefits

• Comprehensive medical, dental and vision plans • 401(k) • Pension • Life insurance • Paid time off program with paid holidays • Various wellness programs

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