Technical Product Specialist

🔥 12 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪄 Product Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hyphen Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1999

📦 Logistics

🏭 Manufacturing

📣 Marketing

💰 Private Equity Round on 2020-10

Logistics • Manufacturing • Marketing

Hyphen Solutions is a leading provider of cloud-based software solutions for the residential construction industry, offering a comprehensive suite of tools for builders, suppliers, and manufacturers. With products like BuildPro, SupplyPro, and Hyphen Wallet, they enhance every stage of residential construction from pre-sales to post-completion. The platform supports marketing, sales, design, warranty, accounting, and operations, providing real-time project visibility, integration with enterprise resource planning (ERP) solutions, and effective supply chain management. Trusted by over 580 builders and 17,500 suppliers, Hyphen Solutions powers the construction of about one-third of new homes in America. They focus on streamlining processes and enhancing communication within the construction ecosystem, ensuring efficient operations and customer satisfaction.

📋 Description

• Act as the primary technical liaison between customers and internal teams to diagnose, triage, and resolve software issues • Troubleshoot incidents, reproduce issues, coordinate fixes with engineering, manage escalations, and track resolution progress • Create, maintain, and deliver technical documentation, runbooks, and knowledge-base articles • Gather and synthesize customer feedback and usage data to inform the product roadmap and prioritize feature requests • Perform root-cause analysis and recommend long-term solutions to reduce repeat incidents and improve reliability • Participate in release planning and validation, including regression checks and acceptance testing in staging environments • Monitor product health metrics and alerting trends; help define SLAs and operational best practices • Advocate for customers internally while balancing product strategy, scalability, and security requirements • Coordinate with Application Support, Implementation, Training, Sales, and Accounting to ensure timely customer activation • Communicate Hyphen Solutions' value propositions, product benefits, goals, and objectives to current customers • Write SQL statements to research and correct data issues • Participate in the on-call rotation every other weekend as needed for time-sensitive technical issues • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, or Information Systems is preferred, or equivalent practical experience required • 3+ years working with SaaS or enterprise software in a technical customer-facing role • Strong troubleshooting skills across application stacks; experience with logs, monitoring tools, and debugging methodologies • Familiarity with APIs, REST/SOAP integrations, SQL/noSQL databases, and AWS, Azure, or GCP • Excellent written and verbal communication skills; able to translate technical concepts for non-technical audiences • Ability to manage multiple concurrent technical engagements and prioritize under pressure • Experience with Jira or Zendesk and customer success frameworks preferred • Cloud platform or product management certifications preferred