Director, Service and Release Management

🔥 0 minutes ago

🏄 California, Colorado, +8 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $140k - $200k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Cubic Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1951

🚗 Transport

🎖️ Defense

Transport • Defense • Technology

Cubic Corporation is a leading provider of integrated technology solutions for transportation and defense industries. The company focuses on creating technology that enhances transportation systems, making daily journeys more convenient, efficient, and safe. Additionally, Cubic is a key player in the defense sector, delivering mission-inspired solutions that enable assured data access and digital intelligence, aiming to improve mission success and safety for military and intelligence personnel. Cubic collaborates on programs like DARPA's Air Combat Evolution and is involved in smart ticketing solutions for public transportation. Through innovation and service, Cubic aims to solve global challenges and improve customer and partner experiences.

📋 Description

• Lead, develop, and hold accountable a team of SDMOs, Project Managers, and Release Managers across the Global Services portfolio • Build a high-performing team culture grounded in operational discipline, customer accountability, and continuous improvement • Serve as the senior operational leader bridging delivery execution with customers and customer-facing teams across all regions • Own the maturity roadmap for Service Delivery, Project Management, and Release Management • Establish and enforce standard processes, playbooks, and operating procedures across all three functions • Serve as the senior escalation point for operational and delivery issues spanning multiple programs, teams, or functions • Own the forward release and change calendar with a rolling 3–6-month view across programs and environments • Define and enforce release governance standards, readiness criteria, approval gates, go/no-go frameworks, and post-launch validation • Chair or sponsor release readiness reviews and launch governance forums • Own capacity and impact planning for the Service and Release Management function • Build relationships with Global Tech Ops, Customer Success Operations, Technical Account Management, Business Analysis, and Financial Services • Represent the function in senior leadership forums, portfolio reviews, and governance committees

🎯 Requirements

• Bachelor's degree in IT, Engineering, Operations, Business, or a related discipline (or equivalent experience) • 10+ years' experience in service delivery, program management, or technology operations roles within complex, enterprise environments • 5+ years in a senior leadership role managing multi-disciplinary operational or delivery teams • Demonstrated success leading delivery and operations functions through a maturity uplift, establishing process, governance, and execution standards where they previously lacked consistency • Deep working knowledge of ITIL practices, particularly Incident, Problem, Change, and Release Management • Proven ability to lead release governance, delivery planning, and operational readiness across lower and production environments in high-availability, mission-critical settings • Experience coordinating delivery across engineering, infrastructure, operations, and third-party vendors in a matrixed organization • Strong track record of working directly with customers and customer-facing teams • Experience in transit, payments, public-sector technology, or regulated, high-availability managed services • Exposure to compliance frameworks such as PCI DSS, ISO 27001, or similar • Familiarity with cloud-based infrastructure delivery (e.g., AWS, Azure) • Experience operating within global service organizations with teams and customers across NAM, EMEA, and APAC • Background working alongside or within a Centre of Excellence (CoE) model for service delivery standards

🏖️ Benefits

• Benefits • Inclusive workplace

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