Enterprise Systems Analyst

🔥 15 hours ago

💵 $95k - $126.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

Where this job comes from

Posted on Cumming Group's careers page ↗Cumming Group's careers page, not through a job board

First seen by Remote Rocketship 15 hours ago

Still open on Cumming Group's site. Checked 17 minutes ago.

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Logo of Cumming Group

Cumming Group

1001 - 5000 employees

Founded 1996

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

Cumming Group is an international company specializing in project management and cost consulting. They offer creative, customized solutions for various industries across the globe. With a focus on efficiency and quality, Cumming Group aims to keep project costs down while delivering high-quality services. Their team of proactive problem-solvers provides a comprehensive range of services, including building consultancy, energy and sustainability consultation, and contract administration. Their portfolio includes various sectors such as corporate solutions, education, and life sciences. With offices worldwide, Cumming Group is equipped to handle challenging projects through integrated consulting services.

📋 Description

• Help administer assigned enterprise applications, including user access, settings, workflows, and data quality • Troubleshoot user issues, document findings, and coordinate resolution with IT teams and vendors • Support application updates and releases through configuration, testing, and deployment activities • Maintain runbooks, support procedures, and application documentation • Follow security, privacy, and change-control requirements; escalate risks and decisions to appropriate owners • Meet with business users to understand needs, pain points, and process-improvement opportunities • Translate business needs into requirements, process maps, data mappings, and implementation tasks • Document decisions, integrations, and system changes • Identify bottlenecks and recommend practical improvements • Support enterprise application implementations, enhancements, and software evaluations • Track tasks, milestones, issues, and vendor commitments; flag delays and blockers • Coordinate requirements reviews, testing, and business-readiness activities • Maintain application inventory information and support contract renewal tracking and portfolio updates • Create and maintain user guides, FAQs, and role-based training materials • Help users understand application changes and adopt new features and workflows • Review support trends, user feedback, and adoption data to identify recurring issues and improvement opportunities • Support evaluation and testing of automation and enterprise AI capabilities under governance requirements

🎯 Requirements

• Bachelor’s degree in a related field or equivalent practical experience • Hands-on experience supporting or administering enterprise SaaS applications • Experience gathering business requirements, documenting processes, and supporting system implementations or enhancements • Ability to troubleshoot application issues and work with technical teams and vendors to resolve them • Strong communication, facilitation, and documentation skills, including the ability to explain system processes to nontechnical users • Ability to organize competing requests, follow through on assigned work, and escalate issues appropriately • Experience supporting user training, testing, and change adoption • Experience in professional services, construction, legal operations, or another process-intensive environment • Familiarity with Procore, Ironclad, Microsoft Copilot & Copilot Agents, Workday, DocuSign, Formstack, Fellow, GetGuru, or Power BI • Exposure to APIs, integrations, workflow automation, enterprise AI, or reporting tools • Relevant application or platform certifications

🏖️ Benefits

• Medical • Dental Insurance • Vision Insurance • 401(k) • 401(k) Matching • Paid Time Off • Paid Holidays • Short and long-term disability • Employee Assistance Program

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