Technical Service Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Alaska, +44 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $79.2k - $118.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Cummins Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1919

🏗️ Construction

💼 Consulting

🏥 Healthcare

💰 $75M Grant on 2024-07

Construction • Consulting • Healthcare

Cummins Inc. is a global power technology leader that designs, manufactures, and distributes a variety of engines and power systems solutions. They offer products that range from diesel and natural gas engines to hybrid and electric power systems, as well as components like turbochargers, fuel systems, and emissions solutions. With a strong emphasis on innovation, Cummins aims to reduce emissions and improve fuel efficiency. The company is dedicated to helping industries navigate the transition to cleaner energy through integrated power solutions suitable for diverse applications such as on-highway, marine, mining, and construction. Additionally, Cummins provides services including remote monitoring, diagnostics, and aftermarket support, reinforcing its commitment to sustainability and customer service excellence.

📋 Description

• Deliver timely and accurate diagnostic support for less complex warranty and non-warranty repair events • Formulate and direct repair plans to enable first-time fix success and consistent repair quality • Document diagnostic findings and repair actions in appropriate systems • Assess issue complexity and escalate problems to higher levels of support • Identify trends, gaps, and opportunities to improve diagnostic and escalation processes • Maintain technical knowledge of current and new Cummins products • Serve as a technical resource for internal teams • Promote Cummins service capabilities and programs during support interactions • Support effective stakeholder communication and customer service • Gather information using data management tools for technical escalation • Review service capability metrics and address channel development opportunities

🎯 Requirements

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required • Intermediate level of relevant work experience required • This position may require licensing for compliance with export controls or sanctions regulations • Prior experience in a technical role is preferred • Highly skilled in troubleshooting, diagnostic, and warranty support for Cummins diesel and spark-ignited products ranging from 2.2–15 liter displacement • Willingness to learn and support additional product lines and services, including Accelera technologies, Marine products, Telematics devices, Crate engines, Warranty, Catastrophic Failure Investigations, and Recon • Advanced proficiency with QSOL, Service Suite, Parts.Cummins.com, RSW, GCE, SEDB, Windchill, Insite, and Guidanz • Ability to use data and analytical tools to process engine data and support diagnostic decision-making • Willingness to develop proficiency in Excel, DIAdem, and additional tools and systems • Maintain required safety-related training based on Cummins and CARE guidelines • Detailed technical communication skills, verbal and written • Ability to work remotely with little supervision and manage one's own schedule • Ability to support customers both remotely and onsite • Willingness to support markets outside the standard scope when needed

🏖️ Benefits

• Holiday pay for shifts worked on a holiday • Work-from-home, off-site remote position • Dedicated/private workspace requirements with appropriate lighting, ergonomic furniture, equipment space, and reliable internet connection