Critical Incident Coordinator

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CuraLinc Healthcare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1980

🏥 Healthcare

👥 HR Tech

🤝 B2B

💰 Private equity on 2024-09

Healthcare • HR Tech • B2B

CuraLinc Healthcare is a clinical-first employee behavioral health and EAP (Employee Assistance Program) provider that delivers employer mental health benefits and care coordination. The company connects employees to clinically appropriate care—therapy, coaching, rapid-access psychiatry, substance-use disorder treatment, and 24/7 licensed clinician support—augmented by technology such as an AI Care Companion to improve engagement and early risk detection. CuraLinc emphasizes financially sustainable programs with measurable outcomes (claims include serving ~22 million members, ~4,400 clients, <1 day speed-to-care, and a strong ROI), targeting enterprise and benefits leaders seeking scalable, evidence-driven workplace mental health solutions.

📋 Description

• Provide guidance, support, and consultation to client-company leadership regarding traumatic events, employee deaths, and other difficult situations • Manage critical incident cases from initial consultation call to final follow-up • Cover the on-call pager for one week every six weeks, including overnight and weekends • Work closely with providers to ensure services are delivered as expected and on time • Maintain open communication with client leadership as the primary point of contact • Review issues or complaints with leadership and providers to ensure resolution • Negotiate with providers on rates for onsite services and travel • Maintain accurate and complete records in compliance with HIPAA and ethical guidelines

🎯 Requirements

• Bachelor’s degree in Psychology, Social Work, or related field • Strong reasoning ability: capacity to collect data, establish facts, define problems, and draw valid conclusions • Excellent time management and organizational skills • Ability to work independently and fully remote • Excellent written and verbal communication skills • Ability to maintain positive relationships with providers and clients to ensure satisfaction with services and outcomes • Ability to communicate with empathy during extreme trauma, grief, and stress • Availability to cover an on-call pager for one week every six weeks, including overnight and weekends • Ability to work in the continental United States and Hawaii

🏖️ Benefits

• 100% company-paid single tier medical coverage insurance • PTO • 401(k) with match • Dental insurance • Vision insurance • Life insurance • Disability insurance • Salaried role