Experience Manager Consultant

Job not on LinkedIn

🔥 54 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $80.8k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cushman & Wakefield

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1917

💼 Consulting

🏥 Healthcare

🏗️ Construction

Consulting • Healthcare • Construction

Cushman & Wakefield is a global leader in commercial real estate services, providing a wide range of services including agency leasing, asset services, capital markets, global occupier services, project and development services, tenant representation, and valuation and advisory for various industries such as logistics and industrial, multifamily, retail, life sciences, data centers, and healthcare. The company is committed to driving forward for clients, colleagues, and communities with a focus on diversity, equity, and inclusion, as well as environmental, social, and governance principles. Operating in over 60 countries with 52,000 professionals, Cushman & Wakefield consistently delivers insights and research, such as market reports and sustainability efforts.

📋 Description

• Serve as a strategic partner to assigned property management teams across multiple properties • Develop relationships with property teams, ownership groups, vendors, and tenant stakeholders • Lead planning meetings covering programming, property priorities, tenant engagement, marketing initiatives, and operational objectives • Prepare monthly or quarterly reports on engagement metrics, program performance, tenant feedback, budget utilization, and recommendations • Provide remote coaching and support to property management, workplace experience, concierge, and security teams • Develop and execute customized tenant engagement and community-building strategies • Create and manage annual, quarterly, and monthly programming calendars • Plan and support events, activations, wellness programs, appreciation initiatives, and community experiences • Develop event execution materials, logistics plans, hospitality guidelines, and communications • Support tenant onboarding, welcome experiences, leasing tours, client visits, VIP experiences, and hospitality programs • Develop and manage tenant communications, newsletters, promotional materials, digital content, and social media content • Maintain content across tenant engagement platforms, building applications, websites, and digital channels • Monitor, analyze, and optimize engagement across communications and digital platforms • Provide remote oversight and support for workplace amenities and shared community spaces • Coordinate reservations, bookings, amenity utilization, and operational activities • Establish vendor relationships and coordinate vendors for programming and events • Assist with budgets, forecasting, expenditure monitoring, KPI tracking, and performance reporting • Support Presence platform growth, property onboarding, client transitions, pilot programs, and process improvement • Assist with training materials, operational documentation, service standards, and standard operating procedures • Travel as required for launches, meetings, training, tours, company events, and client engagements • Participate in special projects supporting business development, platform expansion, operational improvements, and client success • Perform Workplace Experience Coordinator responsibilities as needed, including event coordination, communications, amenity support, reservations, vendor coordination, and tenant engagement • Maintain professionalism, responsiveness, hospitality, and customer service excellence

🎯 Requirements

• Highly organized, customer-focused professional • Strong communication, project management, and relationship-building skills • Ability to support workplace experience initiatives across multiple properties • Ability to develop and execute engagement strategies, programming calendars, events, activations, wellness programs, and community-building experiences • Ability to create and manage tenant newsletters, promotional materials, event communications, and digital content • Experience or ability to work with tenant engagement platforms, building applications, websites, digital signage, social media, and other communication platforms • Ability to provide remote oversight and support for workplace amenities, conference centers, lounges, hospitality spaces, and shared community areas • Ability to source, negotiate, and coordinate vendors • Ability to assist with budget planning, forecasting, tracking, reporting, and KPI measurement • Ability to support onboarding, training, process improvement, platform development, and special projects • Ability to travel as required for property launches, client meetings, training, events, leasing tours, and strategic initiatives • Flexibility and adaptability in managing changing priorities and business needs • Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities

🏖️ Benefits

• Health insurance • Vision insurance • Dental insurance • Flexible spending accounts • Health savings accounts • Retirement savings plans • Life insurance • Disability insurance • Paid and unpaid time away from work • Competitive pay