Multifamily Ancillary Services Product Specialist

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $63.8k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🪄 Product Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Cushman & Wakefield

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1917

💼 Consulting

🏥 Healthcare

🏗️ Construction

Consulting • Healthcare • Construction

Cushman & Wakefield is a global leader in commercial real estate services, providing a wide range of services including agency leasing, asset services, capital markets, global occupier services, project and development services, tenant representation, and valuation and advisory for various industries such as logistics and industrial, multifamily, retail, life sciences, data centers, and healthcare. The company is committed to driving forward for clients, colleagues, and communities with a focus on diversity, equity, and inclusion, as well as environmental, social, and governance principles. Operating in over 60 countries with 52,000 professionals, Cushman & Wakefield consistently delivers insights and research, such as market reports and sustainability efforts.

📋 Description

• Drive utilization of assigned ancillary technology products across property and corporate teams • Monitor engagement data, identify adoption gaps, and partner with Operations leadership on site-level adoption plans • Develop and maintain standard operating procedures, workflows, and job aids • Advise teams on platform capabilities and align usage across the portfolio • Act as subject matter expert and primary escalation point for assigned products • Resolve user questions and coordinate with vendor support on issues requiring vendor action • Review usage and performance reporting to identify underperforming sites or workflows • Intervene with targeted outreach, retraining, or configuration changes • Support evaluation, configuration, and rollout of AI-driven leasing and resident engagement tools • Monitor conversation quality, escalation handling, and response accuracy; partner with vendors on tuning and guardrails • Partner with L&D to develop onboarding materials, refresher sessions, and release-specific communications • Lead configuration, validation, and rollout of new ancillary technology products and feature releases • Support property and corporate teams through platform migrations, upgrades, and workflow optimization initiatives • Support vendor release testing, validation, release communications, and training rollout • Track open vendor tickets and escalations through resolution and monitor vendor performance against contracted service levels • Document best practices, technical procedures, and training materials • Collaborate with Product Managers and Ancillary Services leadership to support adoption and ancillary revenue growth initiatives • Gather field feedback on product enhancements, operational needs, and emerging technology trends and channel it to vendors and Product Managers • Serve as a trusted internal consultant and technical advisor to Operations and corporate stakeholders • Provide support on additional tasks and projects as required

🎯 Requirements

• 2–3 years of experience supporting property technology platforms such as Yardi RentCafe, RealPage Suite, EliseAI, Knock, or Happy Co. • Strong knowledge of Microsoft Excel, including formulas, pivot tables, and data analysis tools • Strong written and verbal communication skills, with the ability to translate technical concepts for non-technical property and corporate audiences • Experience delivering training or user support to distributed field teams • Ability to manage multiple platforms and competing priorities in a fast-paced environment

🏖️ Benefits

• Health insurance • Vision insurance • Dental insurance • Flexible spending accounts • Health savings accounts • Retirement savings plans • Life insurance • Disability insurance • Paid and unpaid time away from work • Competitive pay