Account Manager, AMER

🔥 1 minute ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Customer.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

📣 Marketing

💰 Series A on 2022-03

SaaS • Marketing

Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

📋 Description

• Own the full commercial strategy for a portfolio of mid-market and enterprise accounts, including renewals, expansion, and churn mitigation • Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases, and articulating ROI • Forecast renewal and expansion pipeline accurately while maintaining strong CRM hygiene and reliable pipeline data • Generate pipeline proactively and build multi-threaded relationships as a commercial advisor • Partner with Customer Success on account health and with Sales on expansion deals • Own commercial negotiations, navigate objections and complex deal cycles, and drive renewals and expansions to close • Partner with Legal, Finance, and other internal teams as needed

🎯 Requirements

• 3+ years in Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred) • Experience managing $5m ARR, predominantly in the MM space • Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation • A forecasting methodology you can walk through clearly • Comfortable pulling usage data, tracking health scores, and building your own dashboards • Strong communicator — clear and persuasive with both technical and non-technical stakeholders • Based in the US or Canada • All final candidates must complete a background check and employment verifications

🏖️ Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • Unlimited PTO • Stipends for remote work and wellness • Professional development budget

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