Senior Product Manager

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Customer.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

📣 Marketing

💰 Series A on 2022-03

SaaS • Marketing

Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

📋 Description

• Identify and validate customer problems through user research, usage analytics, partner insights, and AI-powered discovery tools. • Rapidly prototype and run focused experiments to test hypotheses and de-risk new ideas early in development. • Lead cross-functional planning by aligning Engineering, Design, and business stakeholders around clear product goals and trade-offs. • Drive feature strategy and influence roadmaps by proposing initiatives rooted in customer impact and market opportunity. • Break down complex projects into incremental, testable releases, using component reuse and system thinking to accelerate delivery. • Define product success metrics upfront and track adoption, engagement, and retention to inform iterative improvement. • Take on Technology Lead responsibilities for specific initiatives when needed, including data analysis, prototyping, coordinating engineering work, and managing delivery risks. • Your work doesn’t stop at launch - look at product metrics and work with GTM stakeholders to ensure your launches are successful and create the product and business outcomes we want.

🎯 Requirements

• 7+ years of product management experience, ideally including time in B2B SaaS or platforms that leverage behavioral data for automation or messaging. • Strong analytical skills, comfort with metrics dashboards, and experience using data to shape direction and evaluate impact. • Proven ability to lead feature development independently, reduce scope, and deliver successful outcomes with tight teams. • High product intuition balanced with humility and experimentation — comfortable being wrong, eager to learn quickly. • Exceptional written communication and decision-framing abilities, especially in remote and async-first environments. • Experience using or developing AI-powered tooling in your product workflow • Technical background with demonstrated ability to build basic web applications, write scripts, and work with engineering teams on topics such as data models, APIs, and performance requirements. • Track record of serving as a point of contact or DRI for engineering initiatives, with the ability to choose objectives and navigate trade-offs. • Experience with SMS/RCS or other messaging channels is a plus

🏖️ Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • unlimited PTO • stipends for remote work and wellness • a professional development budget