Health Advocate – Inbound/Outbound Calls, Healthy Outcomes Team

Job not on LinkedIn

🔥 16 hours ago

🌽 Illinois, Kentucky, +2 more states – Remote

🌽 Illinois – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote ⚔️ Virginia – Remote

💵 $17 - $31 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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• Open for 1 day.
• Jobs at this company usually fill in 21 days.

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CVS Health Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛒 Retail

📦 Logistics

Healthcare • Retail • Logistics

CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.

📋 Description

• Make inbound and outbound calls to members and providers • Help schedule healthcare visits, screenings, vaccinations, and medication refills • Work through barriers affecting members’ health • Deliver professional and empathetic member experiences • Educate members to support healthy decisions and improved health outcomes • Explain benefits for screenings, medications, activities, and follow-up care • Assist members and providers with important health services and resources • Accurately document conversations in members’ health records • Answer questions, resolve issues, and escalate issues when necessary • Work independently, multitask, prioritize, apply critical thinking, and adapt to a fast-paced environment

🎯 Requirements

• 1+ year experience with production expectations or high-volume calls heavily preferred • 2+ years’ experience with call center or outreach involving members/consumers • 3+ years’ experience in a healthcare setting • Experience with behavior change • Experience working in mental health background • Experience working in community health • High computer literacy, including ability to troubleshoot issues • Proficiency with Windows and web-based applications and digital communication tools • Reliable high-speed internet connection of at least 50 Mbps and suitable remote workspace • Hard wired connectivity to computer required; DSL, satellite, and wireless broadband are not permitted • Bilingual or multilingual candidates heavily preferred • Experience with HEDIS screening measures • Medical certification such as certified nursing assistant or medical assistant • Professional communication skills • Strong active listening and interpersonal skills • High School Diploma or G.E.D. • Must reside in Kentucky, Louisiana, Virginia, or Illinois • Ability to work one of the listed shifts: 9:00 a.m.–5:30 p.m., 10:00 a.m.–6:30 p.m., 11:00 a.m.–7:30 p.m., 12:00 p.m.–8:30 p.m., or 1:00 p.m.–9:30 p.m. • Must be able to work 40 hours per week

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • Approximately 4 weeks of virtual training

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