Health Advocate – Inbound/Outbound Calls, Healthy Outcomes Team

Job not on LinkedIn

🔥 20 hours ago

🌽 Illinois, Kentucky, +2 more states – Remote

🌽 Illinois – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote ⚔️ Virginia – Remote

💵 $17 - $31 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Make inbound and outbound calls to members and providers • Help schedule healthcare visits, screenings, vaccinations, and medication refills • Work through barriers preventing members from achieving good health • Deliver professional, empathetic member conversations • Educate members to support informed health decisions • Document conversations accurately in members’ health records • Explain benefits for screenings, medications, activities, and follow-up care • Assist with setting appointments, filling medications, and providing health resources • Escalate issues for resolution • Meet business metrics and goals while adapting to a fast-paced environment

🎯 Requirements

• High School Diploma or G.E.D. • 2+ years’ experience with call center or outreach involving members/consumers • 3+ years’ experience in a healthcare setting • Experience with behavior change • Experience working in a mental health background • Experience working in community health • High computer literacy, including ability to troubleshoot issues • Proficiency with Windows, web-based applications, and digital communication tools • Reliable high-speed internet connection of at least 50 Mbps • Suitable remote workspace • Hard-wired computer connectivity required; DSL, satellite, and wireless broadband are not permitted • Bilingual or multilingual candidates heavily preferred • Experience with HEDIS screening measures preferred • Medical certification preferred • Professional communication skills • Strong active listening and interpersonal skills • Must reside in Kentucky, Louisiana, Virginia, or Illinois • Ability to work one of the listed shifts • Ability to work 40 hours weekly

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • Virtual training conducted for approximately 4 weeks

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