Manager, Digital Operations – GPS, Plug In Applications

Job not on LinkedIn

🔥 15 minutes ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $54.3k - $145.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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CVS Health Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛒 Retail

📦 Logistics

Healthcare • Retail • Logistics

CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.

📋 Description

• Support day-to-day operational execution for GPS and associated plug-in capabilities • Provide ticket support and break-fix story support with Product and IT teams • Govern operational intake, including queues, service requests, and escalation routing • Oversee tickets and analyze trends across GPS and integrated applications • Identify systemic issues and drive root-cause remediation with Product and IT • Support IRT communications and the IRT lead during incidents • Provide accurate incident updates, documentation, and stakeholder awareness • Partner with the Senior Manager and broader teams on incident remediation follow-through • Execute and support UAT, regression, and system testing for releases and enhancements • Validate solutions against documented use cases, operational flows, and Medicaid-specific needs • Conduct Quantum Metric reviews and provide observations on trends, defects, and experience friction • Escalate insights and opportunities to senior leaders and Product partners

🎯 Requirements

• 5+ years of demonstrated problem-solving skills • 5+ years of experience working in application operations, production support, or digital platform support roles • 5+ years of organizational skills with the ability to manage intake, priorities, risks, and dependencies • 5+ years of demonstrated strong verbal and written communication skills • 5+ years of experience managing cross-functional work and competing priorities • Bachelor’s degree or equivalent work experience • Exposure to enterprise incident management models • Experience participating in Agile delivery teams • Operational experience with Medicaid • Familiarity with digital experience analytics tools such as Quantum Metric or similar

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program eligibility

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