Senior Manager, Clinic Operations

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $145k - $165k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 13%

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Salma Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

👥 B2C

Healthcare • B2C

Salma Health is a U. S. -based provider of personalized brain and mental healthcare that operates clinics in California and offers evidence-based treatments for depression, anxiety, PTSD, OCD, traumatic brain injury, cognitive and memory concerns, and related conditions. Their clinical services include neuromodulation therapies (Transcranial Magnetic Stimulation/TMS, SAINT®), Spravato® (esketamine) therapy, virtual intensive outpatient programs (IOP), medication management, diagnostics, and clinical trial enrollment. Salma Health emphasizes neuroscience-backed, individualized care, works with most major insurers, supports military and veteran patients, and also provides administrative and technology services to affiliated, independently operated clinical practices.

📋 Description

• Lead day-to-day operations across Salma Health clinics • Manage, coach, and develop Clinic Operations Managers and Practice Managers • Oversee staffing, schedules and rosters, procurement, vendor management, and facilities across clinics • Set provider expectations and performance targets in coordination with Clinical Leadership • Establish readiness plans, ramp-up expectations, and performance targets for new clinics • Drive continuous improvement in patient throughput, provider schedule density, and compliance • Standardize workflows, scheduling, procurement, reporting, staffing models, and SOPs across the clinic network • Maintain compliance with regulatory, safety, and accreditation requirements • Set and manage clinic-level and network-level performance measures and dashboards • Report performance results and corrective plans to the Leadership Team • Coordinate clinic capacity, provider availability, patient demand forecasts, capacity models, and staffing plans with Clinical Leadership, Finance, Growth, and Marketing • Manage clinic operating budgets and P&Ls, vendor contracts, operating spend, and equipment leases • Lead new clinic openings, including site selection, buildout, licensing, regulatory compliance, staffing, procurement, scheduling, IT and EMR setup, and patient flow • Coordinate operational integration of acquired practices and regional de novo site ramp-up • Act as a link between clinic teams, clinical leadership, legal, Product, and central teams • Support rollout of new technology and provide feedback on tools, the EHR, and processes • Build a culture of accountability, collaboration, continuous improvement, and patient-first service

🎯 Requirements

• 7+ years of progressive healthcare operations experience, ideally in behavioral health, multi-site outpatient care, or other high-acuity settings, including experience leading operations across multiple sites • Experience managing managers and teams across several clinic locations, with a record of strong results and low turnover • Experience opening new clinics or practices and scaling them across a multi-site network • Experience leading the integration of acquired practices and managing change during periods of rapid growth • Working knowledge of healthcare staffing and scheduling models, procurement, vendor management, and facilities • Working knowledge of healthcare regulatory and payer requirements, and experience keeping operations compliant and financially sustainable • Experience setting KPIs and building dashboards, managing operating budgets, and using data to manage performance • Strong communication, organization, and project management skills, and comfort working in a high-growth or startup setting • Master's degree (MHA, MBA, MPH, or MSN) preferred • Experience building or scaling patient access, contact center, referral management, or centralized intake functions preferred • Experience in behavioral health, IOP, or interventional psychiatry settings, such as TMS or Spravato programs preferred • Mission-driven leadership experience in a high-growth healthcare company preferred • Legally authorized to work in the United States

🏖️ Benefits

• Comprehensive benefits package including medical, dental, vision, PTO, and additional benefits • Remote work arrangement • Travel to clinics and company offices as needed

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