Supervisor, Operations

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BCD Travel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2006

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

BCD Travel is a leading business travel management company that simplifies the conversation around corporate travel by offering integrated solutions and services to meet various program goals. With a global network spanning over 100 countries, BCD Travel provides tailored travel management services, risk management solutions, and innovative tools to enhance the travel experience for organizations and their employees. Their expertise in the travel industry has earned them multiple recognitions, and they are committed to sustainability and optimizing business travel programs.

📋 Description

• Lead, coach, and develop a team of travel consultants • Manage performance, feedback, career growth, KPIs, workload distribution, and quality standards • Use performance data, reports, and KPIs to maximize team effectiveness, productivity, and service quality • Support onboarding, training, and continuous development initiatives • Guide consultants on client travel policies, supplier rules, industry best practices, and complex customer situations • Maintain expertise in DOT, TSA, passport, visa, and other travel industry regulations and communicate updates • Monitor GDS and reservation queues for operational efficiency, quality control, and SLA compliance • Identify operational challenges, resolve escalations, and implement process improvements • Partner with internal stakeholders on business initiatives, change management, and service excellence • Direct client-facing communication as needed to ensure high customer service

🎯 Requirements

• Extensive experience in the corporate travel management industry • Strong knowledge of travel policies, procedures, and supplier rules • Experience leading, coaching, and developing teams in a customer service or travel operations environment • Advanced proficiency with Sabre GDS and other travel industry systems • Strong critical thinking, problem-solving, and decision-making skills • Excellent verbal and written communication skills • Ability to manage multiple priorities and drive results in a fast-paced environment • Strong people leadership, coaching, and performance management capabilities • Proficiency in Microsoft Office applications • Flexibility to work day, evening, overnight, weekend, and holiday shifts as determined by business needs

🏖️ Benefits

• Flexible working hours and work-from-home or remote opportunities • Opportunities to grow your skillset and career • Work at the forefront of travel technology • Generous vacation days • Mental, physical, and financial wellbeing tools • Travel industry professional perks and discounts • Inclusive work environment where diversity is celebrated • Work From Anywhere opportunity for 60 days per year • Reasonable and necessary accommodations

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