Senior Manager, Digital Product Configuration and Operations

Job not on LinkedIn

🔥 10 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $106.6k - $260.6k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

CVS Health Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛒 Retail

📦 Logistics

Healthcare • Retail • Logistics

CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.

📋 Description

• Lead discovery and analysis for complex customization requests • Manage assigned work from intake and prioritization through configuration, testing, release, production validation, maintenance, and enhancement • Translate business requirements into functional requirements, acceptance criteria, configuration plans, and implementation-ready documentation • Configure and maintain Aetna Health member experience customizations, including content, banners, images, links, program recommendations, and global search functionality • Author, update, and govern content in Contentful and other content management systems • Coordinate with Implementation Managers and cross-functional partners to support customer needs, delivery readiness, and handoffs • Lead testing and production validation, troubleshoot content and configuration issues, and drive defect and dependency resolution • Manage sprint-board assignments, priorities, status, risks, decisions, and delivery commitments through intake, scrum, and planning activities • Develop and maintain process documentation, governance standards, operational reporting, and reusable guidance • Identify and help implement process, tooling, and automation improvements • Provide subject-matter expertise on customization capabilities, processes, standards, and delivery considerations

🎯 Requirements

• 7+ years of experience in digital product, configuration management, implementation, or a related discipline • 5+ years of experience leading end-to-end feature analysis and digital application customizations • 3+ years of experience developing functional requirements, acceptance criteria, process documentation, operational reporting, or governance materials • 2+ years of experience authoring and managing content within Contentful or a comparable enterprise content management system • Ability to work East Coast hours • Bachelor's degree or equivalent work experience • Preferred: Experience working in a healthcare organization or supporting health plan digital or member experiences • Preferred: Experience supporting Single Sign-On (SSO), API integrations, or other partner-connected digital experiences • Preferred: Experience with Contentful, Adobe Experience Manager, or other enterprise content management platforms • Preferred: Experience with Microsoft 365, Airtable, Jira, Confluence, or similar collaboration, work-management, and feature-management tools • Preferred: Experience working in Agile environments, including SAFe or similar scaled delivery methodologies • Preferred: Experience identifying and implementing process, tooling, or automation improvements • Preferred: Experience using AI and automation tools, including generative AI assistants, Copilot, or workflow automation platforms

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program • Award target in the company’s equity award program • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume