Analyst, Resource Planning

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Arizona, +42 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $43.9k - $102.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Support Resource Planning functions across multiple Clinical Operations programs • Perform intraday and real-time monitoring of Five9, CAS offline queues, Verint WFM, NICE, Aceyus, and Novologix • Monitor inbound calls, outbound calls, faxes, and offline workloads • Adjust staffing, workflows, and schedules to achieve service level and performance goals • Monitor employee schedule adherence • Participate in and present during ad hoc, daily, weekly, and quarterly meetings • Develop, maintain, and distribute workforce management reports, dashboards, and operational data • Maintain professional and timely email correspondence • Present workforce recommendations, staffing impacts, and operational insights to leaders and business partners • Review and evaluate PTO requests based on staffing requirements and business guidelines • Process employee new hires, transfers, and terminations in workforce management systems • Analyze staffing trends, schedule adherence, and operational performance • Develop staffing adjustment recommendations based on volume, service levels, and business needs • Support forecasting and scheduling through data analysis and historical trend evaluation • Communicate workforce risks, staffing gaps, and recommended solutions to operational leaders • Assist with workforce management projects, initiatives, and process improvement efforts • Work Monday through Friday, 10:30 AM to 7:00 PM CST, with occasional Saturday support as needed

🎯 Requirements

• 2 years of experience in Workforce Management, Resource Planning, call center operations, or a related analytical environment • 1 year of experience analyzing workforce, operational, or performance data • Experience utilizing workforce management tools such as Verint, NICE, IEX, or similar platforms • Experience supporting real-time management, staffing analysis, scheduling, or forecasting activities • Strong analytical and problem-solving skills • Ability to manage multiple priorities in a fast-paced, deadline-driven environment • Strong written and verbal communication skills • Advanced proficiency with Microsoft Excel, reporting tools, and data analysis techniques • Ability to work independently while collaborating effectively with cross-functional teams • High School Diploma or equivalent GED

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to the base pay range • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being