Call Center Pharmacy Technician I

Job not on LinkedIn

🔥 4 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $17 - $28 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Act as a liaison between patients, providers, and pharmacists • Provide exceptional customer service and excellent phone etiquette with empathy • Field inbound calls for refill requests and investigate refill status • Fulfill medication renewal requests according to applicable guidelines • Contact patients and assist or remind them to obtain refills from retail, independent, or mail-order pharmacies • Make outbound calls to pharmacies on behalf of patients • Handle 40–50 inbound calls per day and/or 60–80 outbound calls • Coordinate with center care teams to overcome barriers preventing patients from receiving refills • Use the electronic medical record platform to send requests and updates to field care teams • Document clear and precise information in applicable electronic platforms • Capture and document patient requests before ending calls • Monitor the CareReq queue and complete open requisitions • Arrange transportation for center visits • Schedule off-cadence or requested patient appointments • Use the triage nurse line and warm transfers for acute healthcare concerns when needed • Execute prescription requests according to current process standards and policies • Maintain a private, distraction-free home office that protects patient information • Meet or exceed departmental metrics and stay informed about metric changes • Maintain licensure and certification and complete continuing education • Perform other duties as assigned

🎯 Requirements

• Minimum 1 year of retail pharmacy experience required • Active Pharmacy Technician License in the state of residence • Certified Pharmacy Technician (CPhT) certification required • High school diploma or equivalent required • Bilingual Spanish preferred; medical Spanish a plus • Strong working knowledge of MS Office and Google Suite preferred • Ability to execute daily responsibilities with minimal supervision • Demonstrated ability to deliver high-quality customer service • Ability to deliver confident and professional service to Oak Street Health patients and internal partners • US work authorization • Proficient PC skills and computer literacy • Basic Google Suite skills and ability to navigate systems • Prior remote work experience • Ability to obtain high-speed internet and hardwire equipment to router/modem • Distraction-free and private remote work environment required • Reliable dependent care during working hours • Ability to participate in classroom-style remote training sessions • Understanding of the conscientiousness, professionalism, and reliability required in a remote work environment • Ability to maintain licensure and certification • Ability to complete all Continuing Education expectations

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility • Career development opportunities and progression from Pharmacy Technician I to Pharmacy Technician II • Remote work arrangement • Remote classroom-style training sessions

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